Customer Service Consultant

6 months ago


Melbourne, Australia DFP Recruitment Services Full time

**Job description**:
Are you driven by the thrill of delivering exceptional customer service? Are you ready to become a crucial part of a global hotel and wellness resort network spanning across 68 countries? We're searching for dedicated individuals to join the head office customer service team. With comprehensive training and support, this is your chance to join a world-class organization with a portfolio of 1000 hotels and wellness resorts.

**Your Role**:
As the primary point of contact for potential guests, your role will revolve around crafting extraordinary customer experiences. From sharing service information and promoting our exciting loyalty program to handling reservations, you will be the ambassador of our commitment to excellence.

**Your responsibilities include**:

- Ensuring a seamless booking process while offering unique services to enhance guest experiences.
- Providing personalized recommendations tailored to individual needs.
- Driving business success through effective conversion from inquiries to bookings and loyalty program memberships.

**Your Qualifications**:

- Previous experience in accommodation services is advantageous.
- Customer service or contact center experience is preferred.
- Exceptional communication skills, with an aptitude for negotiation and relationship building
- Professional and customer-centric approach, keen attention to detail, and a drive to exceed expectations.
- Strong administrative skills, including accurate note-keeping and adherence to processes.
- Willingness to learn and adapt to various systems.

**Whats On Offer**:

- Comprehensive 3-week training and ongoing development support.
- Convenient Melbourne CBD location.
- A full-time permanent role with a rotational roster.
- Only 2 Saturdays required per month.
- Discounts on accommodation for you, your family, and friends.
- Food and beverage discounts within our network.
- Access to discounted gym and hotel facilities.
- Opportunity to be part of an engaging, fun, and caring work environment.

Note: You may be required to provide evidence of your COVID-19 vaccination status.


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