Consultant, Customer Service

2 weeks ago

Footscray, Australia Greater Western Water Full time

$58,658 plus 10.5% super; Flexible work options, WFH & Footscray Office
- Multiple opportunities for Full-Time or Part-Time, 6-month or 12-month Contracts
- Contact hours Monday to Friday 8:36pm - 4:36pm or 8:54am - 5pm

**About Greater Western Water**

We’re waterand more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west.

**Click here to learn more**

**Benefits**
- Flexibility to WFH and in the Footscray office
- Free income protection and salary continuance insurance
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (full-timers)
- Gifted recognition reward programs
- Access to corporate health insurance deals with major providers
- Many additional benefits available through WORK180

**The opportunity**

We have multiple Fixed-Term opportunities available to join our dynamic and diverse Customer Experience team.
- Our contact hours are Monday to Friday 8:36pm - 4:36pm or 8:54am - 5pm.
- Choose your part time workdays, 3 full days or 4 full days.
- In house training will be provided at our modern Footscray Office, close to public transport, 4 weeks paid fulltime training to set you up for success in our modern Footscray Offices
- Contract start dates early March

Join our fast paced and vibrant contact centre working with an outstanding team where connection and a positive culture are at the forefront of what we do. We are aligned to our purpose, delivering an essential service.

As our Customer Service professional, you will be responsible for delivering an exceptional customer experience by responding to customer enquiries and interactions proactively, resolving queries through interactions that embody trust, valued expertise, and responsiveness. You will play a critical role achieving positive outcomes that deliver on our service commitment to our customers.

If you are a proactive highly engaged individual that believes a positive customer experience is key to success and, you want to contribute to a supportive and effective team, then we want to hear from You.

**Duties**
- Proactively promote and follow GWW Customer Service standards, principles, and policies
- Collaboratively work within the team environment to achieve targets and goals
- Manage and resolve customer queries and complaints with empathy and professionalism, ensuring a customer first strategy
- Build relationships with key stakeholders across the business that will assist with achieving positive customer satisfaction outcomes

**Skills & Experience**
- Ability to multitask and prioritise and enjoy working within a lively customer service environment
- Proven interpersonal skills, both written and verbal with the ability to build key relationships
- A self-starter with initiative, drive, flexibility, and motivation to achieve positive outcomes
- Ability to work within a structured environment, that includes following set policies, procedures & practices
- Sound decision making and reasoning skills
- Experience in using multiple software systems

**See yourself thrive**

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re passionate about this role, we encourage you to apply

  • Consultant, Customer Service

    1 week ago

    Footscray, Victoria, Australia Greater Western Water Full time

    $58,658 plus 11% super; Flexible work options, WFH & Footscray or Sunbury Office Multiple opportunities for Full-Time or Part-Time, 6month contracts Contact hours Monday to Friday 8:30am 4:36pm or 8:54am 5pmAbout Greater Western WaterWe're waterand more.GWW is a Victorian government owned water corporation that provides an essential service to some of the...

  • Consultant, Customer Service

    1 week ago

    Footscray, Victoria, Australia Greater Western Water Full time

    $58,658 plus 10.5% super; Flexible work options, WFH & Footscray Office Multiple opportunities for Full-Time or Part-Time, 6month or 12month Contracts Contact hours Monday to Friday 8:36pm 4:36pm or 8:54am 5pmAbout Greater Western WaterWe're waterand more.GWW is a Victorian government owned water corporation that provides an essential service to some of...

  • Customer Service Manager

    2 months ago

    Footscray, Australia VeiraMal Consulting Full time

    About the job: VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager. The responsibility will include: - Lead and supervise a team of customer service representatives, providing guidance,...

  • Customer Service Manager

    2 days ago

    Footscray, Australia VeiraMal Consulting Full time

    About the job: VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager. The responsibility will include: - Lead and supervise a team of customer service representatives, providing guidance,...

  • Customer Service Manager

    2 weeks ago

    Footscray, Victoria, Australia VeiraMal Consulting Full time

    About the job:VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager.The responsibility will include: Lead and supervise a team of customer service representatives, providing guidance,...

  • Salesforce Consultant

    2 weeks ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Salesforce Consultant

    2 weeks ago

    Footscray, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Junior Salesforce Consultant

    4 weeks ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Junior Salesforce Consultant

    4 weeks ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Junior Salesforce Consultant

    1 week ago

    Footscray, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Consultant, Customer Connect

    3 weeks ago

    Footscray, Australia Greater Western Water Full time

    $58,658 plus 11% super; Flexible work options, WFH & Footscray or Sunbury Office - Multiple opportunities Full-Time or Part-Time, Permanent roles! - Contact hours Monday to Friday 8:30am - 4:36pm or 8:54am - 5pm **About Greater Western Water** We’re waterand more. GWW is a Victorian government owned water corporation that provides an essential service...

  • Consultant, Customer Connect

    2 weeks ago

    Footscray, Victoria, Australia Greater Western Water Full time

    $58,658 plus 11% super; Flexible work options, WFH & Footscray or Sunbury Office Multiple opportunities Full-Time or Part-Time, Permanent roles Contact hours Monday to Friday 8:30am 4:36pm or 8:54am 5pmAbout Greater Western WaterWe're waterand more.GWW is a Victorian government owned water corporation that provides an essential service to some of the...

  • Customer Service Advisor

    4 weeks ago

    Footscray, Australia Western General Bodyworks Group Full time

    **Key responsibilities include, but not limited to**: - Present a welcoming and helpful face to our business, both FOH and on the phone - Maintaining the visual presentation of the reception and customer area - Ensure customer satisfaction is achieved on a daily basis by providing excellent service - Respond to inquiries regarding service results, arrange...

  • Customer Service Representative

    1 month ago

    Footscray, Australia CSG Talent Full time

    **The Opportunity**: You will be responsible for prospecting, researching and driving office sales for a leading manufacturer of electronic components. **Key Responsibilities**: - Customer service and general account and database management. - Work in a collaborative and positive manner with other team members globally. - Presenting our portfolio and...

  • Customer Service Advisor

    1 week ago

    Footscray, Victoria, Australia Western General Bodyworks Group Full time

    Key responsibilities include, but not limited to:Present a welcoming and helpful face to our business, both FOH and on the phone Maintaining the visual presentation of the reception and customer area Ensure customer satisfaction is achieved on a daily basis by providing excellent service Respond to inquiries regarding service results, arrange and confirm...

  • Customer Service Officer

    2 weeks ago

    Footscray, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...

  • Customer Service Officer

    3 weeks ago

    Footscray, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...

  • Customer Service Officer

    4 weeks ago

    Footscray, Australia Doutta Galla Aged Services Full time

    Doutta Galla Aged Services' vision is to provide residential aged care service options which are affordable and inclusive of people with diverse experiences and backgrounds. Our values are Respect the Individual, Care with Compassion, Do Better, Positivity and Optimism and Be Accountable. As the first point of contact at our Corporate Office in Footscray,...

  • Customer Service Officer

    2 months ago

    Footscray, Australia Doutta Galla Aged Services Full time

    Doutta Galla Aged Services' vision is to provide residential aged care service options which are affordable and inclusive of people with diverse experiences and backgrounds. Our values are Respect the Individual, Care with Compassion, Do Better, Positivity and Optimism and Be Accountable. As the first point of contact at our Corporate Office in Footscray,...

  • Customer Service Officer

    1 week ago

    Footscray, Victoria, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients.You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...