Customer Service Officer

7 months ago

Footscray, Australia Doutta Galla Aged Services Full time

As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients.

You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home support services, looking at moving into one of our 8 Residential Aged Care Homes or looking for a Retirement living lifestyle.

This role will be a mixed role of administration, call and reception duties. You will also contribute to the efficient and effective running of the front reception support functions and you will liaise closely with the General Manager of Alliances & Partnerships, the Executive Assistant and the Admissions team.

**What will you be doing?**
- Greeting and welcoming people when they access our services via phone, digital or in person
- Taking inbound calls in relation to our services, logging new enquiries into the system and/or communicating and transferring enquiries to other teams
- Identifying customer needs and providing excellent customer service
- Being sensitive and understanding to the needs and issues of all people accessing our services
- Capturing information accurately and documenting into CRM or excel spreadsheets for our admissions team to assist in securing opportunities for home support, residential aged care or retirement living
- Administrative support to the admissions team including downloading support plans, and booking appointments and tours for prospective clients
- Assessing the urgency and importance of client requests and ensuring these are forwarded to the appropriate department

**To be considered for the position you will have**:

- Proven experience in a customer service environment
- Outstanding communication, active listening skills and the ability to respond empathically
- Interest in helping people
- Excellent rapport building and customer development skills
- Excellent time management
- The ability to think on your feet and respond to clients quickly and professionally
- The ability to work collaboratively and be self-motivated
- Knowledge and experience with CRM tools, Microsoft Office 365 suite, knowledge of digital platforms and healthcare service platforms such as My Aged Care portal will be highly regarded

**Why work for us?**

Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years’ experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome.

By joining Doutta Galla you will be able to give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role and with an organisation you can be proud of.

**For more information, refer to the position description.**
- Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth)._
- Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of COVID-19 vaccinations prior to commencement._

  • Customer Service Officer

    4 days ago

    Footscray, Australia Doutta Galla Aged Services Full time

    Doutta Galla Aged Services' vision is to provide residential aged care service options which are affordable and inclusive of people with diverse experiences and backgrounds. Our values are Respect the Individual, Care with Compassion, Do Better, Positivity and Optimism and Be Accountable. As the first point of contact at our Corporate Office in Footscray,...

  • Customer Service Officer

    7 months ago

    Footscray, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...

  • Customer Service Officer

    7 months ago

    Footscray, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...

  • Customer Service Officer

    7 months ago

    Footscray, Australia Doutta Galla Aged Services Full time

    As the first point of contact at our Corporate Office in Footscray, you will play a vital role in the initial client experience with Doutta Galla in communicating, qualifying and problem solving for our clients. You will manage incoming enquiries from clients who may require assistance navigating the aged care process through to clients who require our home...

  • Customer Service Officer

    4 days ago

    West Footscray, Australia Grace Removals Full time

    **Customer Service Officer/Administration Assistant** - Looking for variety and job satisfaction? - A passion for customer service? - Thrive in a team based environment This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that...

  • Customer Service Officer

    6 days ago

    West Footscray, Australia Grace Removals Full time

    **Customer Service Officer/Administration Assistant - Above award hourly rates + Super + Employee Benefits - Paid driver training MR/HR/HC This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that you are self-driven and...

  • Customer Service Officer

    7 months ago

    West Footscray, Australia Grace Removals Full time

    **Customer Service Officer/Administration Assistant** - Looking for variety and job satisfaction? - A passion for customer service? Thrive in a team based environment If you have exceptional attention to detail, a great attitude and would like to work for an Industry Leader, then we want to hear from you. With onsite parking, close to public transport and...

  • Customer Service Officer

    2 days ago

    Footscray, Australia Doutta Galla Aged Services Full time

    We are looking for a warm and friendly Customer Service Officer for our Aged Care home at Doutta Galla Footscray. This is a 12 month maximum term contract working Week 1: Monday, Tuesday and Wednesday 0900-1700 and Week 2: Monday and Tuesday 0900-1700. To be successful, you will bring enthusiasm for customer service and administration with a dedication to...

  • Customer Service Administrator

    2 days ago

    Footscray, Australia Egans Asset Management pty ltd Full time

    **Job description** We are looking for an energetic and dynamic Customer Service Administration person to join our team. The role is based at our Footscray office and reports to the Sales Manager. Working in the Showroom and Customer service team, the role involves receiving and responding to new and existing customer inquiries, booking job orders, and...

  • Customer Service Officer

    7 months ago

    West Footscray, Australia Grace Removals Full time

    Looking for variety and job satisfaction? - A passion for customer service? Thrive in a team based environment Are you looking to make a difference and own what you do? Are you looking for a rewarding and challenging role? Then we want to hear from you! **About the Role - This is a hands on role and will involve providing efficient, accurate and timely...

  • Consultant, Customer Service

    2 weeks ago

    Footscray, Australia Greater Western Water Full time

    $58,658 plus 10.5% super; Flexible work options, WFH & Footscray Office - Multiple opportunities for Full-Time or Part-Time, 6-month or 12-month Contracts - Contact hours Monday to Friday 8:36pm - 4:36pm or 8:54am - 5pm **About Greater Western Water** We’re waterand more. GWW is a Victorian government owned water corporation that provides an essential...

  • Customer Service Officer

    4 days ago

    Footscray, Australia YMCA Victoria Full time

    Greet customers and be the face of the centre - Role located at RecWest Footscray - $23.55 (+25% casual loading) + Super | Part time or casual At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With...

  • Customer Service Representative

    8 months ago

    Footscray, Australia CSG Talent Full time

    **The Opportunity**: You will be responsible for prospecting, researching and driving office sales for a leading manufacturer of electronic components. **Key Responsibilities**: - Customer service and general account and database management. - Work in a collaborative and positive manner with other team members globally. - Presenting our portfolio and...

  • Customer Service Officer

    2 months ago

    West Footscray, Australia Grace Removals Full time

    Competitive salary + Super + Employee Benefits - Flexible Work Arrangements - Personal development program - Looking for variety and job satisfaction? - A passion for customer service? - Thrive in a team-based environment This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily...

  • Customer Service Officer/administration Assistant

    4 days ago

    West Footscray, Australia Grace Removals Full time

    **Customer Service Officer/Administration Assistant - Competitive salary + Super - Generous Employee Benefits - Personal development program This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that you are self-driven and...

  • Data Entry

    2 weeks ago

    West Footscray, Australia Grace Removals Full time

    **Data Entry / Customer Service Officer - Competitive salary + Super + Employee Benefits - Flexible Work Arrangements - Personal development program Grace Information Management, a division of the Grace Group of Companies, provides its’ customers with innovative best practice digital solutions with a dedication to meeting their evolving needs within the...

  • Revenue Service Officer

    7 months ago

    Footscray, Australia HOBAN Recruitment Full time

    As a dedicated Revenue Service Officer, you'll be pivotal in the effective and efficient support of the Revenue Services Team. **Benefits**: - Attractive hourly rate of $45.86 + super. - Weekly pays. - 3-month assignment with the potential to extend. - Work within the community-centric atmosphere of Footscray. - Supportive and inclusive team...

  • Customer Service Officer

    4 weeks ago

    West Footscray, Australia Grace Removals Full time

    Competitive salary + Super - Generous Employee BenefitsPersonal development program **About The Role** This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that you are self-driven and attentive to details as this position will...

  • Officer, Connections

    7 months ago

    Footscray, Australia Greater Western Water Full time

    $79k + 11% super. Flexibility to WFH & Footscray/ Sunbury office - Work life balance days to treat yourself! - Grow your skills in the essential water industry! **About Greater Western Water** We’re waterand more. GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in...

  • Customer Service Manager

    7 months ago

    Footscray, Australia VeiraMal Consulting Full time

    About the job: VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager. The responsibility will include: - Lead and supervise a team of customer service representatives, providing guidance,...