Salesforce Consultant

Who we are
Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation.
We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration.
We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.
The Opportunity
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights
This is an exciting opportunity to join a large, sophisticated digital agency where you can further your skills and make a difference. We will invest in your skills and training, and you'll get to work side-by-side with experienced developers. 
We have used Agile methodology from the very start at scale. The role is in an Agile scrum team (a squad), working with other squads to understand and maintain the systems they've created.
Position Duties/Key Selection Criteria
- Work as part of the squad to undertake software analysis, design, development configuration and testing. 
- Develop and update the Salesforce platform according to specifications, including for complex and novel features. 
- Test & debug code and configuration, including assisting with setting up automated testing. 
- Collaborate with others (eg Architecture, Design, Product) to design solutions. 
- Document software code/configuration and lead maintenance of project documentation.
- An interest in new Salesforce trends and features. 
- Excellent analytical and problem-solving skills. 
- Demonstrable written and verbal communication skills.
- Ability to build effective professional relationships, including with external parties. 
- A personal commitment to integrity, respect for others, and appropriate workplace behaviour.

Specialist/Technical Experience
- Certifications in relevant areas are highly desirable, especially in the areas of OmniStudio, Platform, Data Cloud, Experience Cloud, Service Cloud and/or Public Sector Solutions.
- Experience optimising the SDLC, agile delivery practices, and ITIL

What we offer
Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Straight Islanders and people with a disability are encouraged to apply.