Customer Service Manager

2 weeks ago


Footscray, Victoria, Australia VeiraMal Consulting Full time

About the job:


VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager.


The responsibility will include:

  • Lead and supervise a team of customer service representatives, providing guidance, support, and training as needed.
  • Handle escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain customer satisfaction.
  • Collaborate with the service and repair teams to ensure timely and accurate communication with customers regarding repair estimates, status updates, and completion timelines.
  • Maintain accurate records of customer interactions, transactions, and service requests.
  • Conduct regular performance evaluations of customer service staff and provide feedback for improvement.

Skills required:

  • Strong leadership abilities, with the capacity to motivate and inspire team members to achieve excellence.
  • Solid problemsolving and conflict resolution skills, with a customerfocused mindset.
  • Proven experience in a customer service management role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and vendors.

Remuneration:
$100,000 plus super

If you are interested and think you will be a good fit for this role, please hit the 'apply' button and we will contact you as soon as possible

Job Types:
Full-time, Permanent

Salary:
$100,000.00 per year

Schedule:

  • 8 hour shift

Work Authorisation:

  • Australia (preferred)

Work Location:
In person
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