Consultant, Customer Connect

2 weeks ago

Footscray, Victoria, Australia Greater Western Water Full time
$58,658 plus 11% super; Flexible work options, WFH & Footscray or Sunbury Office

  • Multiple opportunities Full-Time or Part-Time, Permanent roles
  • Contact hours Monday to Friday 8:30am 4:36pm or 8:54am 5pm

About Greater Western Water
We're waterand more.


GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west.


Click here to learn more

Benefits

  • Flexibility to WFH and in the Footscray or Sunbury office
  • Free income protection and salary continuance insurance
  • Gender neutral, 16week parental leave available from commencement
  • Gifted recognition reward programs
  • Monthly work life balance day off to treat yourself (fulltimers)
  • Access to corporate health insurance deals with major providers
  • On site car parking available

The opportunity
Join our dynamic and diverse Customer Experience team permanent full time or part time work options

  • Our contact hours are Monday to Friday 8:30am 4:36pm or 8:54am 5pm.
  • Part Time opportunities are a minimum of 22.8 hours per week
  • In house training will be provided at our modern Footscray Office, close to public transport, 4 weeks paid fulltime training to set you up for success
  • Position starts 28 February 2024


Join our fast paced and vibrant contact centre working with an outstanding team where connection and a positive culture are at the forefront of what we do.

We are aligned to our purpose, delivering an essential service.


As our Customer Service professional, you will be responsible for delivering an exceptional customer experience by responding to customer enquiries and interactions proactively, resolving queries through interactions that embody trust, valued expertise, and responsiveness.

You will play a critical role achieving positive outcomes that deliver on our service commitment to our customers.


If you are a proactive highly engaged individual that believes a positive customer experience is key to success and, you want to contribute to a supportive and effective team, then we want to hear from You.


Duties

  • Proactively promote and follow GWW Customer Service standards, principles, and policies
  • Collaboratively work within the team environment to achieve targets and goals
  • Manage and resolve customer queries and complaints with empathy and professionalism, ensuring a customer first strategy
  • Build relationships with key stakeholders across the business that will assist with achieving positive customer satisfaction outcomes

Skills & Experience

  • Ability to multitask and prioritise and enjoy working within a lively customer service environment
  • Proven interpersonal skills, both written and verbal with the ability to build key relationships
  • A selfstarter with initiative, drive, flexibility, and motivation to achieve positive outcomes
  • Ability to work within a structured environment, that includes following set policies, procedures & practices
  • Sound decision making and reasoning skills
  • Experience in using multiple software systems

See yourself thrive
Our vision for GWW is Thriving People and Country.

We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives.

We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.


We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don't meet every single requirement? If you're passionate about this role, we encourage you to apply

We will be holding in-person assessment centres early February, don't miss out on this fabulous opportunity with GWW

Applications close:

**Wednesday, 31 January 2024

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