Customer Relations Specialist

3 weeks ago

Fyshwick, Australia 2609 Consulting Pty Ltd Full time

**Company Description**:
2609 Consulting is a rapidly growing company that offers consulting services to builders and subcontractors in the construction industry, ranging from high-level strategy to bookkeeping and data entry. We pride ourselves on being a reliable "remote office" for our clients, allowing them to focus on their trade while we handle their paperwork. While our primary focus is on the construction industry, we also extend our services to other businesses.

We are seeking a team member with a friendly and outgoing personality who enjoys customer relations work. As the first point of contact for our clients and their customers, you will have the opportunity to work across multiple companies and assist with a wide range of tasks. Based at our Fyshwick office, you will collaborate closely with management to help deliver excellent customer service. If you have experience in customer relations, this job is for you. Your responsibilities will include:

- Performing front-of-house reception duties
- Take bookings and orders;
- Acting as a point of contact for client queries and issues
- Support marketing activities with social media posts and management
- Help increase sales by follow up phone calls and contacting new leads
- Undertaking some bookkeeping and administration tasks

**Skills Required**:

- Excellent communication and interpersonal skills, with a professional approach towards customers and clients
- The ability to adapt to a changing environment
- Positive attitude and a team-player mindset
- A sense of humour
- The ability to learn new things.

**What We Offer**:

- Competitive remuneration package
- A relaxed, friendly, and supportive workplace environment
- A unique opportunity to work across multiple companies, engaging in varied daily tasks ensuring your day is never dull
- A good coffee machine
- Potential for professional growth and advancement within our rapidly expanding company
- including the opportunity to further develop the role into areas of personal interest.

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Fyshwick, ACT 2609: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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