Customer Service Representative

4 weeks ago

Fyshwick, Australia Brickworks Limited Full time

**Location**:
Fyshwick

Employment Type:
SA - Salaried

Department:
NSW BRICKS ACT SALES

**Salary**:
Attractive Salary + Great Team + Sign-on bonus

Closing Date:
29/06/2023

**We’re seeking a self-motivated and passionate Customer Service Representative to join our Austral Bricks® office in Fyshwick, ACT.**

***

**Why join us?**
- We offer a sign on bonus of 1 weeks extra pay for eligible new employees.
- We invest in our employees development by offering on-going education and training, along with career progression opportunities.
- We are committed to supporting families and we have a company parental leave scheme.
- Eligible employees will have the opportunity to be a part of the Brickworks Employee Share Plan.
- We are proud to support and be associated with the Children’s Cancer Institute (CCI).
- We are committed to building and maintaining an inclusive and diverse workplace environment.
- We celebrate our employees success with a variety of awards, including Employee of the Year and Values Recognition Programs.
- We also offer a range of support programs via our EAP provider, available to all staff and their immediate family members.

**Role**

***Duties include but are not limited to**

***
- Provide quality service to both internal and external customers.
- Answer inbound calls to service a wide range of customers.
- Maintain detailed and current knowledge of the Company’s products and services.
- Ensure all sales enquiries are answered in a prompt and courteous manner.
- Coordinate appointments with clients for colour selection.
- Complete data entry of orders, credits, returns and stock and pricing enquiries.
- Ensure all work areas, displays and office is maintained in a tidy, clean, and presentable manner.
- Drive the forklift to load and unload ordered products from and onto trucks.
- Re-stocking brick samples.

**Success Requirements**

***
- Availability to work Saturdays.
- Prior experience working in customer service.
- Forklift Licence preferred (training can be given to the right person).
- Strong time management, administration and organisational skills.
- Excellent attention to detail.
- Ability to complete multiple tasks with varying levels of priority.
- Positive attitude and a strong work ethic.
- A personal focus on delivering excellent customer service.
- Ability to complete multiple tasks with varying levels of priority.
- Qualification in a related discipline preferred.

**Who we are**

***
Brickworks is one of the Australia’s largest and most diverse building material manufacturers, housing some of Australia’s best-known building material brands.
- With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry.
- Part of the Brickworks Group, Austral Bricks is Australia’s largest, best-known and most efficient clay brick and paver manufacturer. Founded in 1908 Austral Bricks has a well-established national presence with manufacturing and sales facilities in every state. It has long been at the forefront of product innovation and efficient, sustainable production. The introduction of robotic brick handling equipment and the ongoing pursuit of energy and resource efficiencies has enabled Austral Bricks to maintain its competitive edge.**How to Apply**

You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.

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