Customer Experience Officer

4 weeks ago

Parramatta, Australia Parramatta City Council Full time

Nestled in Parramatta Park’s lush surrounds, Parramatta Aquatic Centre (the PAC) is a new fitness, wellness and relaxation hub. Featuring three pools including an outdoor Olympic-sized centrepiece and indoor water playground, as well as spa, steam and sauna facilities, fitness centre, and public café, the PAC is a community oasis to accompany Parramatta’s burgeoning CBD district.

We invite you to be part of the City of Parramatta Council team and join our community of over 700 people on a journey towards building the future of Parramatta together. In the heart of greater Sydney, one of Australia’s fastest-growing regions, we put our people first - whether they’re staff or the community of about 175,000 we serve - to provide the perfect mix of services and support to make Parramatta thrive.

**Your next career move is here**

Join us on Parramatta’s positive transformation journey by supporting the operations of Council’s community aquatic and wellness facility - The Parramatta Aquatic Centre (The PAC).

This position is responsible for facilitating membership sales, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council’s aquatic and wellness facilities.

On a daily basis, your main tasks will be to:

- Promote the centre activities and benefits to all enquiries, leads and prospects.
- Administer facility transactions, undertake financial reconciliation and shift reports. Actively maintain the Customer Record Management platform, including guiding customers in the efficient use of the platform.
- Deliver customer service excellence to the community and facility users by maintaining a high level of knowledge of all services and programs associated with the facilities.

**About you**

Required Qualifications include:

- NSW Working with Children Check Clearance
- Current National Police Clearance

Desired Experience and Qualifications include:

- Previous experience in a busy customer-based environment
- Cash handling experience and/or operation of Point-of-Sale System
- Experience working independently and within a team environment
- Efficient at using online based platforms for transactions and customer management
- AUSTSWIM or Swim Australia Teacher qualifications
- Pool Lifeguard Certificate
- Current Australian First Aid (Level 2) and current CPR Certificate
- Fitness Qualifications

**What’s on offer**

We have two permanent positions on offer with an attractive annual remuneration from $59,078 to $65,055, plus 10.5% super.

In addition, City of Parramatta also offer excellent employee benefits which include
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and development opportunities
- Health and wellbeing programs (Fitness Passport, Flu Shots and more)

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**

**Important additional information**

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be presented at Interview.

**Come as you are**

Parramatta is a fascinating mosaic. We believe in creating a working culture that reflects that. Here, everyone is welcome and valued, so you can bring your authentic self to work and simply be who you are - whoever you are.

Our diverse culture is a source of strength. It increases the effectiveness of our teams and drives innovation, which includes finding new ways of working. Ultimately, diversity and inclusion shape who we are as a city and as a working environment.

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