Customer Engagement Coordinator

3 days ago

Sydney, Australia Novartis Full time

6 Strong values define our culture and help us executive Novartis strategy in line with our mission and vision. These values and behaviors are Innovation, Quality, Collaboration, Performance, Courage and Integrity.
- As Customer Engagement Coordinator, work in partnership with the commercial & medical teams to execute high impact customer meetings & events with strong engagement resulting in greater patient impact. Whilst also supporting the broader Business Operations team with troubleshooting, problem solving for customer activity with speed & simplicity.
- Project Manage logístical and operational support for all commercial & scientific engagements (including but not exclusive to Advisory Boards, Scientific Symposia, Meetings, Roundtables, Speaker tours and Preceptorships & Congress sponsorships, HCP dinner engagements, speaker tours.
- This role is reporting to Business Ops Manager.
- Your responsibilities include, but not limited to:
- Contract Management & service agreements; HCPs, HCOs, 3rd Party vendors through ENGAGE system
- HCP engagement approvals (SME)
- Invoicing an honoraria, Budget management and update Customer Relationship Management System (CRM) events with all relevant meeting RSVPs and attendance lists
- Venue sourcing & bookings, liaising with 3rd party event companies, manage Engage process and flow and copy Clearance approvals (Veeva)
- Travel & Accommodation for HCPs, expensing in Concur, distribution of relevant marketing material at dinner meetings and manage sponsorship requests in P3 for approval and contract, close out activity.
- Attend regional / global SEC Champion meetings. Represent Aust CPO, lead/participate/facilitate any knowledge/best practice sharing/exchange with regional/global team
- Assist with audit requirements, create & maintain up to date HCP information via Agora (sales force).
- Scientific event process induction & training for MSLs and Mas, support delivery of Product. Familiarization programs and Patient Support programs, and manage sample temperature excursion enquiries as appropriate

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- What you’ll bring to the role:
- 4-5+ years relevant experience
- Collaboration, relationship building & networking and sense of urgency
- Curiosity, Learning agility, Communication Skills
- External and internal stakeholder management
- Time Management Skills, Organisational Savvy, Digital and Technology Savvy, Project Management Skills and Budget Management Skills
- Process Management, Proactive thinking, Work in high volume and across multiple events simultaneously
- Some travel required
- Medicines Australia Code of Conduct

Why Novartis?
- 766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
- Imagine what you could do here at Novartis**Division**
- PHARMA

**Business Unit**
- AMAC

**Country**
- Australia

**Work Location**
- Sydney

**Company/Legal Entity**
- AU Pharma Pty Ltd

**Functional Area**
- Facilities & Administration

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- Yes

  • Advisor, Stakeholder Engagement

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...

  • Stakeholder Engagement Manager

    4 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager, Stakeholder Engagement** - Clerk Grade: 11/12, base salary starting at $139,787 - $161,663 plus superannuation - Employment Type: Ongoing, Full-time opportunity - Location: Sydney, Gosford, Bathurst, Tweed Heads - hybrid working options and flexible working arrangements available **About the role**: We are looking for a passionate, enthusiastic...

  • Customer Engagement Officer

    7 months ago

    Sydney, Australia Indigeco Full time

    Part-Time - Government Position - 6 month contract Description: Role Title: Customer Engagement Officer (part time role) 28 hours per week Rates : $56.76 + super Location: Sydney Duration: 6 months The Customer Engagement Officer is responsible for championing positive customer outcomes by supporting the organisation and stakeholders to provide best...

  • Digital Engagement Coordinator

    6 months ago

    Sydney, Australia Beaumont People Full time

    Located in Paramatta, NSW, 2150 - 10 minutes from train station - $35 - $40 per hour + Super - Temporary part time role, hybrid position WFO & WFH **Digital Engagement Coordinator** - NFP Member Association - Immediate start - Temporary part time role ongoing until the end of June - Located in Paramatta, NSW, 2150 - 10 minutes from train station - Flexible...

  • Advisor, Engagement

    1 day ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Engagement Advisor, Ongoing, multiple locations will be considered such as Parramatta, Lithgow, Maitland, Gosford, Wollongong** An exciting opportunity has become available for strong Engagement Advisors that are self-driven enthusiastic and innovative with stakeholder relationship management experience who are focused on delivering on optimal outcomes...

  • Community Engagement Coordinator

    7 months ago

    Sydney, Australia Curamoir Healthcare Recruitment Full time

    Location: - Sydney- Discipline: - Social and Community Care- Salary: - $90000 to $999999- Contact name: - Donnchadh Lawlor- Job ref: - 751- Published: - about 8 hours ago**ON OFFER** - Excellent Salary: $90,000- $100,000 + Super - Flexible working arrangements including working from home opportunities or home + office - Eastern Suburbs - Leave entitlements -...

  • Change Communications and Engagment Coordinator

    5 days ago

    Sydney, Australia Ashdown Consulting Full time

    $74,400 + super - 12 Month Fixed Term Contract - Parramatta **Change Communications and Engagement Coordinator | 12 Month Fixed Contract | $87,048 Including Super - Four days a week.** - $74,400 + super - 12 Month Fixed Term Contract - Parramatta **About the Company** Gain valuable real-life experience working with a large NSW organisation as a Change...

  • Activation and Engagement Coordinator

    2 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Activation and Engagement Coordinator - Permanent role - Sydney, Melbourne, Brisbane, Adelaide - Hybrid working model **How will I help?** This role will support the execution of customer and broker events that will improve customer satisfaction. In addition the Activation and Engagement Coordinator will be required to elevate and develop customer activity...

  • Engagement Coordinator

    1 day ago

    Sydney, Australia Urbis Full time

    **About this role**: **Who we are**: Urbis is people focussed, and we want the best for our team, our clients, and our communities. Our mission is about helping people create meaningful, sustainable cities & communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects....

  • Workplace Engagement Coordinator

    1 day ago

    Sydney, Australia Colliers International Full time

    Company Description Colliers is a global real estate services firm operating in over 60 countries. We advise people on buying, selling, leasing, managing and valuing real estate all over the world. What sets Colliers apart is not what we do, but how we do it. We think differently and are enterprising. Colliers is the place where creative and entrepreneurial...

  • Communication and Engagement Coordinator

    7 months ago

    Sydney, Australia Uniting Full time

    **Communication and Engagement Coordinator - Full time permanent role** **Sydney CBD OR Wollongong CD as a base. Hybrid role 3 days on site - 2 days working from home** - Shape the future: Drive communication and engagement strategies for exciting redevelopment projects. - Be the voice: Connect with diverse stakeholders, including residents, employees, and...

  • Community Engagement

    2 days ago

    Sydney, Australia SBS Full time

    We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. **About Us** SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that...

  • Workplace Engagement Coordinator

    4 days ago

    Sydney, Australia Colliers International Full time

    Company Description Colliers is a global real estate services firm operating in over 60 countries. We advise people on buying, selling, leasing, managing and valuing real estate all over the world. What sets Colliers apart is not what we do, but how we do it. We think differently and are enterprising. Colliers is the place where creative and entrepreneurial...

  • Customer Engagement Specialist

    1 day ago

    Sydney, Australia TransGrid Full time

    Collaborative and supportive team environment - Access to corporate discounts | EAP | Fitness Passport - _2 permanent and 1 maternity leave cover vacancies_ **The Opportunity** A fantastic opportunity to join the Customer Relations team within Transgrid and be responsible for managing customers through the lifecycle of their connection to Transgrid’s...

  • Customer Engagement Executive

    5 days ago

    Sydney, Australia Onset Full time

    Shoppinglet’s make it personal! - Taking personal shopping at its word, this - **Customer Engagement Executive** role will make you the go-to person for a connected customer experience, across Australia and New Zealand’s retail landscape. - Your bread and butter will consist of 90% execution. From taking briefs and building out journeys across this...

  • Customer Engagement Manager

    7 months ago

    Sydney, Australia TMGM Full time

    We are seeking an enthusiastic and analytical individual to join our global marketing team as a Customer Engagement Manager. In this role, you will be the driving force behind understanding our company's diverse customer base, segmenting them into distinct categories such as VIP, regular, potential, and inactive, and designing customized strategies to...

  • Customer Engagement Manager

    3 weeks ago

    Sydney, New South Wales, Australia CreditorWatch Full time

    About the CompanyCreditorWatch is a leading provider of commercial credit reporting products and data insights in Australia. We help businesses confidently manage their commercial relationships, improve productivity and reduce financial risk.Your RoleThis role involves working closely with our Corporate and Key Account Clients to deliver engaging customer...

  • Customer Engagement Executive

    7 months ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the...

  • Conflicts Client Engagement Coordinator

    9 months ago

    Sydney, Australia Hogan Lovells Full time

    Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Key Performance Areas- Assist the team consisting of a Client Engagement Manager, Client Engagement Supervisor, Client Engagement Attorneys, Client Engagement Specialists and Client Information Specialists to identify, assign out work and facilitate review...

  • Customer Engagement Executive

    1 day ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...