Commercial Account Manager

7 months ago

Melbourne, Australia Brandwatch Full time

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.

**What you will do**:

- Drive the growth of and build a long-term relationship with our existing customer accounts in the APAC region
- Advise existing clients on best practices that will drive ROI
- Maintain constant contact from the initial on-boarding process through negotiation of renewal
- Challenge the status quo on our current customers while also taking ownership of contract renewals
- Collaborate with the Customer Success team to retain your own portfolio of clients
- Identify renewal risk and collaborate with internal teams to clear/alleviate blockers and ensure a successful renewal
- Be the primary point of contact for the customer for all commercial and contractual matters
- Partner with internal Brandwatch stakeholders to align account activities with the customer’s business case and strategy
- Possess excellent product knowledge of all Brandwatch products and lead product demonstrations tailored to client’s needs.

**What you will have**:

- A strong background in sales (commercial and enterprise), SaaS experience preferred
- 5+ years of Account Management experience
- Drive and ambition to achieve your sales quotas
- Commercial acumen and comfortable with working towards set targets e.g. goal-driven and accountable
- Experience in growing existing client base and negotiating renewals
- A results oriented, highly motivated, enthusiastic attitude and the ability to work independently
- Familiarity operating in a high-velocity and high-volumed sales environment
- Outstanding consultative skills (including objection handling, negotiating, persuading)
- Ability to build relationships with internal and external stakeholders
- English to a native level - any other APAC language would be a bonus
- Deep domain knowledge (social media space / customer experience).

**Soft Skills**:

- Top-class presentation and communication skills
- Excellent analytical, problem-solving and decision making skills
- Detail-oriented and persuasive
- Strong sense of ownership
- Proficiency with tools such as Salesforce, Salesloft, Gong, Clari, 6Sense
- Use of, implementation and understanding of sales process and methodologies

**Nice to have**:

- Experience with selling marcom focused solutions
- Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.

**Benefits**:

- A competitive salary package with a solid base and an uncapped commission model that is designed to ignite you.
- An open and informal working environment defined by high levels of personal responsibility and follow-through.
- Being part of a close-knit team in APAC that makes for an enjoyable work environment
- A thorough on-boarding programme and access to online courses giving you the skills you need to succeed

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