Ctp Claims Consultant

7 months ago

Sydney, Australia IAG New Zealand Full time

As a CTP claims consultant you can have meaningful impact for customers. Here’s how:

- Restore faith
- Help them recover after tragedy
- Make their world safer place.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We’ve a great permanent opportunity for a CTP (Compulsory Third Party) claims consultant to join our team based in Sydney CBD. You’ll manage a portfolio of complex compulsory third party claims with delivery timeframes to work towards. The workload will primarily consist in a team focussed on the health and recovery of people injured in motor vehicle accidents. Your goal is to find ways to remove barriers and allow claimants access to things they need to resolve claims.

This role offers hybrid working, with flexibility to work from home up to four days per week after the initial training, commencing ASAP. You’ll work Monday to Friday 8:30am
- 5pm, with some flexibility.

Please note: To work from home, you’ll need high speed internet connection and a private home office set up.

**ABOUT YOU**
- Experience to effectively deal with customers, problem solve and diffuse conflict situations
- Strong customer focus including well developed customer service skills
- Good attention to detail and ability to analyse various sources of information
- A drive for results and is outcome focused
- Basic computer skills - ability to troubleshoot
- Excellent written and verbal communication skills

You’ll manage a large case load of claims with customers that are experiencing major life events. A high level of communication, empathy and resilience is an absolute must. In return you’ll be part of a tight knit, customer-centric team that make a difference.

**ABOUT US
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you’ll enjoy:

- Grow your financial future with 13% superannuation
- Access up to 50% off home and motor insurance
- Flexibility and support so you can live life to the full
- Work in a team who care about people and community Receive meaningful recognition through an award-winning system

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.

**What’s next?

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