Project Logistics Customer Excellence Team Leader

6 months ago

Brisbane, Australia Kuehne+Nagel Full time

Come join our growing Project Logistics team in Brisbane
** Your Role**: We are looking for a driven Customer Excellence Team Leader to manage a team of specialists for more than one account, whilst ensuring a high level of customer excellence to internal and external stakeholders.
** Your Responsibilities**:
As the Customer Excellence Team Lead, your primary responsibility will be:

- Contractual and commercial ownership of the assigned accounts.
- Identifying opportunities to grow business within the customer portfolios and working with key stakeholders to prepare, execute and develop growth plans.
- Acting as an escalation point for appropriate corrective actions.
- Monitoring operational performance of all suppliers and implementing corrective or preventative actions.
- Ensuring the timely completion of all required file administration including documentation, billing, vendor invoices and weekly forwarding sub-ledger.
- Ensuring all your team members are skilled, trained and upskilled where necessary.

**Your Skills and Experiences**:
We look for potential, not only performance. To be successful you will be open about your strengths and weaknesses and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives and active listening.

Additionally, you will have:

- Minimum of 2 years’ experience in a similar role and industry is preferred.
- Experience in leading and managing a team of various backgrounds.
- Ability to communicate effectively with all levels of management.
- High level of written and verbal communication skills

**Good Reasons to Join**: We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Melissa Tan

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