Content Operations and Governance Lead

2 months ago

Melbourne, Australia Bupa Full time

**Be at the heart of our brave new digital world**

At Bupa, we are reimagining the future with bold digital innovation. Our cross-functional teams collaborate in dynamic ways, embracing experimentation, and pushing boundaries with cutting-edge methods and tools. We thrive on agility and keep human-centered design at the core of everything we do.

By joining us, you'll play a pivotal role in discovering new and better ways to help people lead longer, healthier, and happier lives. You’ll be working at the forefront of a customer-first approach, where your contributions directly shape outcomes that matter.

This is more than just a role—it’s an opportunity to drive meaningful change, unlock your potential, and experience diverse pathways for both professional and personal growth.

**The Opportunity**

Are you passionate about shaping the future of content operations and governance? As our Content Operations & Governance Manager, you will be at the heart of driving efficiency, quality, and innovation across our Content Experience team. In this key role, you'll ensure our content processes run smoothly and ethically, while maintaining the highest standards.

You will lead content tooling, governance, resource planning, and champion the development of our content professionals, building a culture of excellence and collaboration.

This is a permanent fulltime position and can be based in either Melbourne, Sydney or Brisbane. Bupa offers flexibility and Hybrid working so you can work from the office or from home.

**What will you make an Impact?**

In this exciting, newly created role, you’ll be responsible for:

- Creating and enforcing governance policies and standards for content creation, review, and publishing to ensure compliance with legal, regulatory, and corporate guidelines.
- Bringing Bupa’s governance framework to life by safeguarding digital content across our channels, including a strong partnership with the Clinical Health team to manage healthcare content effectively.
- Leading content syndication partnerships, onboarding new collaborations, and managing third-party content licensing within budgetary guidelines.
- Overseeing the selection, implementation, and management of content design, publishing, and governance tools that empower the digital content team to thrive.
- Strategically allocating resources—budget, personnel, and tools—ensuring the content team operates efficiently and can meet evolving demands.
- Developing and implementing a forward-thinking resource planning framework to stay ahead of the team's needs.
- Designing impactful training programs that enhance the skills, knowledge, and growth of our content community.

**What will you bring?**

The key skills and experience required to be successful in this role are:

- 10+ years of experience in content operations, governance, or design operations, ideally within a highly regulated industry, with a proven ability to lead and optimize content practices.
- A demonstrated track record of successfully managing and mentoring content teams, including hiring, training, and fostering growth.
- Expertise in leading transformational content projects within large, complex organizations.
- A deep understanding of legal, regulatory, and accessibility standards, ensuring content meets all necessary requirements.
- Hands-on experience with content automation tools and workflows to drive efficiency and scalability.
- Adaptability in embracing new tools, processes, and industry trends quickly.
- A strategic mindset, with the ability to align content operations with broader business objectives.

**What’s in it for you**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive, career development environment. We trust, respect and consider everyone, knowing your difference will make the difference.
- Interested to explore some more? Click on the links below:_
- Bupa puts First Nations Health at the centre of Reconciliation Action Plan_
- Because being you at Bupa matters_

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