Key Account Manager

2 weeks ago

Perth, Australia Sodexo Full time

Company Description
**Do you have a passion for shaping and influencing company culture? If so, we want you to join our team**

**Job Description**:
Sodexo has a fantastic opportunity for a Key Account Manager to join our team in Western Australia. This position requires leadership and Operational Management of several of our villages in the Sodexo business unit. Reporting to the Regional Operations Manager, this role is working 5 days on and 2 days off roster including weekly site travel, and is about inspiring and developing your village teams to deliver safe, consistent, profitable, world class hospitality service. You will be responsible for overseeing all account management, managing client expectations and ensuring the contract is delivered within scope and ensuring a profitable P&L each month.

**Key accountabilities will Include**:

- Work with both internal and external stakeholders to identify efficiencies and opportunity areas of growth to ensure that the business has the capability of executing immediate and long term strategies.
- Effectively manage the Sodexo team and to ensure that exemplary facilities services are provided across the client site.
- Directly manage line managers. Motivate and lead the team to achieve high performance at all times.
- Deliver operational excellence across all Sodexo services, including catering, cleaning, front of house, business services.
- Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
- Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices.
- Ensure a strong client relationship is developed and maintained, allowing for organic growth opportunities.
- Effectively manage the Sodexo team and to ensure that exemplary facilities services are provided across the client site.
- Participate in site based and online meetings and other activities relative to portfolio
- Prepare and present reporting metrics in a professional and accurate manner.
- Meet with Operations regularly to ensure all agreed KPI objectives are met and relevant teams are informed of current issues and corrective actions.

**Core Business Competencies include**:

- Workplace Health, Safety and Environment
- Quality & Compliance
- Diversity and Inclusion
- Operational Excellence
- Business Unit Strategy & Leadership
- Stakeholder Management
- Leadership & Management
- Financial and Commercial Performance
- Governance & Compliance

**Qualifications**:
**Requirements of the role will include but are not limited to**:

- Ensure the safety of all people through appropriate anticipation, identification, and mitigation of risks.
- Based in Perth and able to fly in and out of Perth Airport.
- Able to fly to site/s weekly.
- 3+ years FIFO experience in either a Village/Project management role on a large site.
- Strong knowledge of contract management including building strong client relationships.
- Able to manage multiple clients and competing deadlines.
- Managing, coaching, mentoring and developing high performing teams across multiple departments.
- Experience in delivering clearly defined KPIs.
- Strong communication skills with all levels of the business.
- Experience in HACCP and other industry quality standards.
- Strong administrative skills, including moderate-advanced knowledge of Microsoft Office.
- Strong interpersonal and verbal communication skills.

**Who are we looking for?**
To be successful, you’ll need a proven track record in leadership and operations, managing multi-disciplinary teams with a strong track record of managing operations and demonstrated ability to increase efficiency, improve service, and effectively manage resources across multiple sites in the mining/oil and gas industry segment.
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.
You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and can work independently and communicate with stakeholders at all levels.

Additional Information
**Why choose Sodexo?**
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program

**How to apply?

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