Team Leader Payments

2 months ago

North Lakes, Australia Auto & General Insurance Full time

**The role**

As our new Payments Team Leader, you will be responsible for leading the Payments team, effectively managing performance ensuring optimal cost, quality and customer experience, along with delivering business insight as well as working with the broader Claims and Assessing teams to help keep the claim progressing, ensuring the best cost and Customer outcomes.

You will:

- Lead, motivate, coach and develop Payment Consultants, in a way that aligns with ensuring our people are engaged, capable, skilled and practicing Company Values
- Ensure invoices are compliant with ATO requirements, and authorised amounts are paid in a timely manner and cost leakage is detected and flagged appropriately
- Cross-train team-members across multiple teams to sustain a flexible workforce including conducting and/or coordinating process and systems training, and refreshers as required
- Create and manage tools for monitoring and tracking productivity, workload allocation, and quality outcomes and contributing to the creation of team & individual operator KPI’s
- Drive a strong customer focus for both internal and external customers
- Encourage and proactively support change and process improvement initiatives
- Contribute to Cost control frameworks and internal Knowledge process updates that support optimum cost outcomes.Undertake recruitment activities and reporting as required

**What experience you’ll bring**
- Demonstrated ability to successfully lead, coach and develop others to achieve team results
- Insurance industry experience desirable
- Strong relationship building skills that enable effective stakeholder engagement
- Sound analytical and reporting capabilities and able to problem solve in a complex working environmentProven ability to influence and successfully implement change along with the ability to manage conflict and negotiate

**Our Perks**
- **Location **- **North Lakes**:

- Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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