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Customer Service

5 months ago

Sydney, Australia Avis Budget Group Full time

Come join our friendly team working at **Sydney Airport **assisting our customers with their rental vehicle return process so we can get them on their way as quickly as possible for their continued their travels.
- **Full-Time, permanent position available (38 hours per week)**
- **Entry level role**
- **Free staff parking**
- **Training provided**
- **Supportive, friendly, and caring culture**
- **Opportunity to progress internally**

**About the Role**

As what we call a Rover you will be the first point of contact at our operations. This position is responsible for greeting our customer upon their arrival at our rental location. In this position you will assist with the check-in of the renter’s vehicle and vehicle details.
- Key responsibilities will include: _
- Great customer in a friendly manner and help expedite the rental car return process to help get customers on their way.
- Assess vehicle for any potential new damages and report it as per Avis Budget Group's vehicle damage procedure.
- Review returned vehicle gas levels and car kilometres while accurately inputting them into our hand-held devices when needed.
- Assist with the shuttling of vehicles when required.

**What we’re looking for**
- This casual position that requires availability of 38 hours per week across 5 days per week where you will be scheduled to work during our operations hours which is _Monday - Sunday 6am to 11pm _
- Applicants must have a **full **and **valid driver’s licence.**
- A customer-focused, collaborative and adaptable approach to work each day.
- Ability to follow procedures and adhere to company guidelines and standards.

**Benefits and Perks**
- **$24.08 + plus overtime & penalty rates **+ **performance incentives**
- **Wellbeing programme **incl. **life insurance **+ **discounted health insurance **+ **superannuation **options
- Access to **Perkbox **- discounts and offers **with hundreds of retailers and big brands, including on **cinema tickets **, **fitness classes **, **shopping discounts **and much more.
- Employee discounts on **car rental **across Avis Budget Group
- Employee Assistance Programme **(EAP) **provided by Converge - 24/7 support for your mental health and wellbeing.
- **Full training provided **to help you achieve your goals & reach your potential.

**About Avis Budget Group**

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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New South Wales

Australia