Services Coordinator

3 months ago

Brisbane, Australia Actionstep Full time

Are you passionate about delivering exceptional service and keeping things running smoothly behind the scenes? Do you have a knack for organisation, attention to detail, and collaboration? If so, we want you to join our dynamic Services Team

**About Us**:
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. With Team members in Auckland, the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Our Services Team is the backbone of our organisation, driving excellence in every aspect of our offerings. We’re dedicated to providing unparalleled support to our clients through seamless migrations, service optimisation, and ongoing assistance. By closely partnering with customers, we tailor solutions that meet their unique needs and help them achieve their goals.

**Your Role as Services Coordinator**:
As a Services Coordinator, you'll play a pivotal role in ensuring our team operates smoothly and efficiently. You'll coordinate implementation projects, manage services work, and handle day-to-day operations. Your ability to stay organised, multitask, and communicate effectively with various stakeholders will be key to our success. Reporting to the Manager of Services, you'll work closely with the Director of Services, Manager of Services, and Project Managers.

Don't miss out on this incredible opportunity to advance your career with us

**What You Will Do**:

- **Administrative Support**: Organise and manage correspondence, reports, and project documents, ensuring everything is accurate and up to date. You’ll streamline processes and update procedures to reflect best practices.
- **Services Work Monitoring and Coordination**: Monitor and assign incoming service tickets, liaise with team members, and escalate issues as needed to ensure smooth service delivery.
- **Project Coordination**: Assist the Project Manager in preparing documentation, scheduling meetings, drafting agendas, taking notes, and tracking project deliverables to keep everything on track.
- **Relationship Management**: Foster strong relationships with both internal teams and external clients through transparent, proactive communication.
- **Professional Development**: Continuously grow within the company, with the potential to advance into a Project Management or Services Specialist role.

**Who You Are**:
**Motivated**: You thrive in a customer service-oriented role and are driven to help our team succeed in a growing SaaS environment.

**Organised & Detail-Oriented**: You value structure, order, and precision in your work.

**Bridge Builder**: You excel at connecting people and teams to drive success and create a culture of service.

**Effective Communicator**: You’re comfortable engaging with both customers and internal teams, ensuring clear and concise communication.

**Requirements**:
**What you need to know and what will make you successful**
- 1-3 years of experience in Office Administration, Services, or Project Coordination.
- Strong IT skills and proficiency with MS Office (Excel, PowerPoint, Word, Outlook, Teams).

**Desirable**:

- Experience working within a SaaS environment.
- Familiarity with Project Coordination or Project Management tools and methodologies (e.g., Jira, Trello, Asana).
- Prior experience in managing or coordinating service implementation or optimisation projects.
- Knowledge of customer support operations or IT services management is a bonus.

**Benefits**

**We offer a fantastic and inspirational working environment**
- Flexible working.
- We are a team, we trust each other and we believe our best work happens when life & work is in good balance.
- Wear what you like to work.
- Take your birthday off.
- Friday afternoon socials and team building events, remote and in person.
- Relaxed and friendly team.
- Fantastic training and development opportunities.

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