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Client Service Officer

2 months ago

Surry Hills, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Surry Hills, NSW, AU, 2010 Hurstville, NSW, AU, 2220 Miranda, NSW, AU, 2228- Req ID: 59704**Client Service Officer**
- **Location: Various (Maroubra, Burwood, Strawberry Hills**, Miranda ,Hurstville, Waterloo, Surry Hills)**
- **Employment type : 1x Ongoing full-time and 5x Temporary full-time**:

- **Grade : Clerk Grade 2/4**:

- **Salary : $71,926 pa - $83,211 pa plus superannuation and annual leave loading**:

- **Talent pool will also be created**

**About the work**

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**What you will do**

As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will have a strong client focus and a commitment to culturally sensitive customer service. You will be enthusiastic about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

**Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies online systems and online forms.
- Working with complex clients and managing competing work priorities.
- Working alongside specialist Homelessness Services and other Government and non
- Government agencies

**Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Managing temporary accommodation assessments and other housing products and services.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Working with complex clients managing competing work priorities.
- Using a range of technologies, online systems, and online forms.
- Supporting outreach services in local communities and homelessness initiatives.
- Working alongside specialist Homelessness Services and other Government and non
- Government agencies

**What we’re looking for**

**Essential Requirements**
- Possession of a minimum Provisional 2 NSW Driver’s Licence
- Ability to work independently and manage your own work. Including working both independently and within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence, and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.

**What we can offer you**
- Opportunities for learning, development, and internal career progression.
- DCJ invests in the professional development of their employees.
- Opportunities to get Certificate IV Social Housing through TAFE NSW
- Opportunities for learning, development, and internal career progression.
- Generous leave entitlements including Flex Leave
- Role specific training is available to all new employees to support them to feel confident in the work they do.
- Generous salary
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Flexible work practices

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

**Applications close**: Wednesday 12th April 2023 at 11:59pm AEST

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

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