Client Success Manager
4 weeks ago
LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.
**The Opportunity**:
As a Client Success Manager, you will be part of our Client Success team that prides itself on providing outstanding service to our 10,000+ clients. We know that exceptional client service keeps our members happy, which is the fuel for our growth.
Our Client Success Managers work with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. Our best CSMs take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. They continuously work on their legal product knowledge and they are business savvy. They are proactive, organised and diligent. And they never tire of speaking to our member clients
**Key Responsibilities**:
- Establish relationships with new members and onboarding them to our member platform.
- Drive the value of our membership by supporting members to regularly engage with our Legal team.
- Identify upgrade or extension opportunities and provide quotes.
- Act as the go-to person for any client questions or concerns, including responding to queries about our member platform or the legal services provided by us.
- Action client feedback to continuously improve our membership offering.
- Analyse member usage patterns to identify potential issues and encourage members to get the most value out of our membership. Relay feedback on our membership and the client experience to other LegalVision teams to improve the member experience.
You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian and New Zealand businesses.
- Experienced in customer service/account management: You have at least six months of experience working in a customer service or account management role, and are excited to pursue a career in this area. Legal experience is not required for this position, training will be provided.
- Passionate about helping clients: You have excellent client service focus and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating support experiences that exceed client expectations.
- Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
- Driven, autonomous and efficient: You work independently and take ownership of your own activities and responsibilities. You are constantly looking for ways to challenge yourself and to improve yourself and the systems around you.
- Business and tech-savvy: You will be using our innovative in-house technology to assist clients. You pick up new skills quickly. You are able to get into the mind of a business owner and understand their priorities and concerns.
**The Perks**:
- Fast-paced environment with exciting growth opportunities for high performers.
- Talented and energetic teammates across Australia, New Zealand and the UK.
- Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
- Annual budget to spend on external learning and development.
- Regular team socials, drinks and team lunches.
- Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.
- A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks_
-
Client Success Manager
1 week ago
Surry Hills, New South Wales, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia...
-
Client Success Manager
1 week ago
Surry Hills, New South Wales, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia...
-
Client Success Manager
1 month ago
Surry Hills, Australia News Corp Australia Full time**The News Xtend Team** Powered by News Corp Australia and with a direct bat-phone to Google and Facebook, News Xtend provides powerful digital marketing campaigns and first class service that our rivals can’t match. With staff based across Australia, our customers have access to local experts who are masters of spruiking - including getting businesses...
-
Client Success Manager
1 week ago
Surry Hills, New South Wales, Australia News Corp Australia Full timeThe News Xtend TeamPowered by News Corp Australia and with a direct bat-phone to Google and Facebook, News Xtend provides powerful digital marketing campaigns and first class service that our rivals can't match. With staff based across Australia, our customers have access to local experts who are masters of spruiking - including getting businesses found on...
-
Client Success Coordinator
2 weeks ago
Surry Hills, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. You can read more about the membership here. We have assisted over...
-
Client Success Coordinator
1 week ago
Surry Hills, New South Wales, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. You can read more about the membership here.We have assisted over...
-
Client Success Coordinator
4 weeks ago
Surry Hills, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia...
-
Client Success Coordinator
3 weeks ago
Surry Hills, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia...
-
Client Success Coordinator
1 week ago
Surry Hills, New South Wales, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia...
-
Client Success Manager
2 months ago
Surry Hills, Australia Gratifii Limited Full time**About Us** Gratifii Limited (ASX:GTI) is an ASX-listed company which thrives to innovate the loyalty and rewards space. As a company, we are uniquely positioned to provide our clients with a best-in-market, highly configurable, modern platform to create and manage their loyalty and rewards offering. We are fast-growing and work with big brands on exciting...
-
Client Success Coordinator
2 weeks ago
Surry Hills, Australia News Corp Australia Full time**What’s the role?** - Work with the sales team at NewsXtend to build client centric, data lead, effective digital marketing strategies. - Use data sets and internal/external tools to create insights that drive strategy and execution. - Develop presentations and proposals to support the sales team in winning new client business. - Provide administrative...
-
Surry Hills, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. You can read more about the membership here. We have assisted over...
-
Surry Hills, New South Wales, Australia LegalVision Full timeLegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. You can read more about the membership here. We have assisted over...
-
Client Manager
1 week ago
Surry Hills, New South Wales, Australia Langton's Full timeCompany DescriptionLangton's is a luxury lifestyle brand and the fine wine market leader in Australia.Established in Melbourne in 1988 as a specialist wine auction house, Langton's has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange. Working with an extensive network of winemakers, negociants and...
-
Customer Success Manager
3 weeks ago
Surry Hills, Australia Instant Full time**This is a Customer Success Manager role with Instant based in Sydney, Australia.** Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We have grown revenue 16x in the last 6 months, and want you to be a critical part of scaling up this velocity even further! **--...
-
Head of Customer Success
3 weeks ago
Surry Hills, Australia Audience Republic Full time**Audience Republic** is an all-in-one CRM & marketing platform for events and venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, RUFUS DU SOL, ODESZA and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $9M from investors. Our team is based...
-
Head of Customer Success
3 weeks ago
Surry Hills, Australia Audience Republic Full time**Audience Republic** is an all-in-one CRM & marketing platform for events and venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, RUFUS DU SOL, ODESZA and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $9M from investors. Our team is based...
-
Customer Success Manager
1 week ago
Surry Hills, Australia Ordermentum Full timeDo you want to join a team striving to transform how an industry trades through technology? Do you want to be part of a fun, diverse team of over 100 who are rapidly growing in a ‘scale up’ environment. At Ordermentum we are on a mission to become the single platform of choice for all food and beverage companies to manage orders, facilitate payment and...
-
Digital Customer Success Manager
3 weeks ago
Surry Hills, Australia News Corp Australia Full timeExciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News. **What’s the role?** - Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform - Help to build an approach to establish...
-
Digital Customer Success Manager
2 months ago
Surry Hills, Australia News Corp Australia Full timeExciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News. **What’s the role?** - Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform - Help to build an approach to establish...
