Guest Service Agent

2 months ago


Dandenong, Australia AccorHotel Full time

**Company Description**
Ibis Budget Dandenong is looking for a Guest Service Agent to join this ever thriving and exciting environment Ibis Budget Dandenong with 71 Rooms. At Ibis Budget Dandenong our reception is our un-official director of first impressions You lead with making every person feel welcome and create memorable experience, right from GO
- Provide personalised service and a memorable experience for our guests - every guest, every interaction, every day.
- Be an advocate of ALL: Accor’s loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
- Roster includes working morning, afternoon, evening and overnight shifts
- Upsell the Food and Beverage department

**Qualifications**
- Previous hotel front office reception experience preferable but not desirable
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience Opera desirable not essential

**Additional Information** What is in it for you**:

- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world


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