Contact Centre Agent

3 days ago


Dandenong, Australia atWork Australia Full time

Company Description

atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs.

An exciting opportunity has become available to join our Client Solution Team.
- Full-time and part time may also be considered.
- Great team - busy and professional
- This position would best suit someone with an **employment services **background looking for a change or anyone who has previously worked in a **contact centre** environment looking to enter the industry.
- This is a role based in the office initially and my change to Hybrid role in the future

**Job Description**:
You will undertake a variety of remote servicing, quality assessments and remote appointments with every client you work with and;
As the Contact Centre Agent, you will be the first point of call for our clients and will be the connection to our customer service delivery model. Key duties of the role will include:

- Answering all calls and assisting clients where possible to minimise phone traffic to sites;
- Encourage and motivate clients through appropriate activities to find their own employment;
- Contact clients from various caseloads to see whether they have found employment and provide assistance as required, and;
- Undertake a range of centralised administrative activities that may require outbound calls / messages to clients and engagement with local team members;
- Providing advocacy and information about atWork Australia's services - connecting both clients and the wider community.

**_ Experience the Contact Centre Officer Role _**_here_**

We are looking for someone who has excellent customer service skills and is able to provide a friendly and engaging experience during all phone calls.

**Key attributes we are looking for include**:

- Ability to communicate, connect and build rapport with clients;
- Ability to provide helpful solutions with a friendly demeanour;
- Customer focused ensuring all clients are engaged and we exceed expectations;
- Ability to manage difficult clients and problem solve;
- Highly motivated and driven to achieve customer service requirements and targets;
- Genuine passion and eagerness to assist people to have a better life through employment.

**Qualifications**:

- Sound telecommunication skills;
- Demonstrated ability to work in an outcome-based environment toward high performance results;
- Exceptional organisation and time management abilities to manage competing priorities;
- Experience keying and sourcing data into and from databases;
- Cultural Competency Skills
- Ability to obtain a satisfactory Police Clearance.

Additional Information

atWork Australia not only provides a rewarding and challenging career, we also offer:

- Ongoing Career Development and National Opportunities;
- Participate in our Incentive and Rewards Program;
- Discounted Health insurance and Wellness Support;
- Roadside assistance; and
- Warm and supportive working culture that supports your health and wellbeing

**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.



  • Dandenong, Australia IPAR Full time

    **Company Description**: atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become...

  • Contact Centre Manager

    8 months ago


    Dandenong, Australia Serco Full time

    Permanent full-time opportunity with flexible, hybrid working options - Play a pivotal role in positively impacting the lives of people with disabilities - Excellent prospects for professional development and career advancement **About the Opportunity** We are looking for a transformative Contact Centre Manager to lead our virtual contact centre operations...


  • Dandenong, Australia Talent International Full time

    **Job Details**: **Location** Dandenong **Salary** AU$42.54 - AU$44 per hour **Job Type** Full Time **Ref** BBBH95631_1667965868 **Contact** Liam Lasslett **Posted** about 3 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a **Contact Centre Service Support...


  • Dandenong, Australia Storage King Full time

    Full time | No industry experience needed - Competitive hourly rate | Bonuses - Full training | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and New Zealand....


  • Dandenong, Australia Storage King Full time

    Full time | No industry experience needed - Competitive hourly rate | Bonuses - Full training | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and New Zealand....


  • Dandenong, Australia Storage King Full time

    Full time | No industry experience needed - Competitive hourly rate | Bonuses - Full training | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and New Zealand....


  • Dandenong, Australia SIXT Australia - VIC & SA Full time

    **About SIXT Australia** SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia. Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with...


  • Dandenong, Australia SIXT Australia - VIC & SA Full time

    **About SIXT Australia** SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia. Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with...


  • Dandenong, Australia Serco Full time

    **New Exciting Full Time Opportunity to join our team training and working**ONSITE** at our Dandenong Call Centre.** This opportunity will provide you with access to face to face training and guidance, working closely with the team On-Site. Be part of a dedicated team of people who come together daily, supporting each other and offering a network of support...

  • Centre Technician

    7 months ago


    Dandenong, Australia Pirtek Australia Full time

    **_How to Apply_** Contact: Centre Manager **_The Company_** Proudly Australian, with over 43 years in the business, Pirtek specialises in fluid transfer solutions through mobile “onsite” service with replacement of hydraulic and industrial hose and fittings. Pirtek Dandenong requires a motivated, enthusiastic person who takes pride in their work to...


  • Dandenong, Australia Serco Full time

    **Work options**: Hybrid Initial 4 weeks training from office in Dandenong, full time, followed by ability to work from home full time once you have successfully completion of training. **New Exciting Full Time Opportunity to join our team with 4 weeks **ONSITE** training at our Dandenong office.** This opportunity will provide you with access to face to...

  • Guest Services Agent

    1 month ago


    Dandenong, Australia Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Call Centre Consutant

    6 months ago


    Dandenong, Australia Storage King Full time

    Full time | No public holidays - Competitive hourly rate | Monthly Bonuses | No industry experience needed - Full training | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across...

  • Call Centre Consultant

    7 months ago


    Dandenong, Australia Storage King Full time

    Full time | No public holidays - Competitive hourly rate | Bonuses | No industry experience needed - Full training | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across...


  • Dandenong, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Dandenong, Australia Gough Recruitment Full time

    **The Client**: Our client is a leading commercial agency based in Melbourne's Eastern Suburbs. This dynamic workplace boasts a rich history of success and is under the capable guidance of a respected and hands-on leadership team. Specialising in commercial sales, leasing, and property management, this well-established team offers not only immediate growth...


  • Dandenong, Australia Chandler Macleod Full time

    **APS6 NCC Performance Reporting Analyst** We at Chandler Macleod are seeking an APS6 NCC Performance Reporting Analst. The Contact Centre Branch undertakes service delivery implementation and enhancement for participants and providers of the NDIS. **About the Role** The APS6 NCC Performance Reporting Analyst (Labour Hire) is a team membership position...


  • Dandenong, Australia Chandler Macleod Full time

    **APS4 NCC Service Support Officer** **About the Team** The Contact Centre Branch undertakes service delivery implementation and enhancement for participants and providers of the NDIS. The NDIA National Contact Centre (NCC) is the main communication channel for people to contact the NDIA. The NCC responds to enquiries from participants, prospective...

  • Office Manager

    3 days ago


    Dandenong, Australia Serco Full time

    Full Time, ongoing role based in Dandenong - Working with a highly regarded government organisation - Competitive remuneration + Additional benefits **The Opportunity** Located in Dandenong and reporting to the Customer Service Manager, The objective of the Office Manager is to provide timely, proactive administrative support and customer service to the...

  • Collections Officer

    2 days ago


    Dandenong, Australia Chandler Macleod Full time

    Customer Service Officer (Call Centre) Permanent, Full time contract role Location: Dandenong Placement and Offers will be made ASAP to allow for background checks to be run Attractive Salary Package Chandler Macleod are proud to partner with our Client who is a specialist in in receivables management solutions and insurance claims recovery services....