Customer Service Specialist Iii R4

1 week ago

Dandenong, Australia H.B. Fuller Full time

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

PRIMARY DUTIES
- For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.
- Handle in a professional manner all Customer interaction and coordinate the final customer response.
- Communicate with Customers whenever there are changes that might affect their order
- SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
- Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
- Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
- Control of consignment stocks, where appropriate.
- Completion of customer portals, where appropriate.
- Build and/or improve on lasting relationship with customers through knowledgeable communication.
- Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
- Seek to understand and include customer requirements in all operational plans and activities.
- Provide effective follow up and feedback to ensure customer requirements are being met.
- Ensure customer and community service standards are considered in all operational activities.
- Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
- Monitor and enforce material allocations with customer while maintaining positive customer relations.
- Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.

MINIMUM REQUIREMENTS
- 4+ Years’ Experience
- High school degree; commercial school education
- Fluency in written and spoken English and at least one other major language (e.g. Spanish, German, Dutch, Greek, Turkish, Chinese, French, etc)
- Experienced in managing large accounts on a regional or global level.
- The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.

GENERAL REQUIREMENTS
- Strong computer competency with high MS Office suite proficiency
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines
- Strong problem-solving skills
- H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification._

  • Customer Relations Specialist

    4 weeks ago

    Dandenong, Australia Patterson Cheney cars and trucks Full time

    Supporting car & truck brands, including brands like Mercedes-Benz, Toyota, and - Dealership experience idea: however, training and development provided - Great team culture, supportive, hands-on manager and team Patterson Cheney Cars and Trucks is a dealership with several leading automotive brands, including Toyota, Mercedes-Benz, Holden, Isuzu, and...

  • Certificate Iii in Carpentry

    5 days ago

    Dandenong, Australia Builders Academy Australia Full time

    **About the Role** Builders Academy Australia is looking for passionate, qualified and experienced Workplace Apprenticeship Educators with expertise in Plumbing and Services to to deliver the CERT III Carpentry (CPC30220) to our students on a contractor basis. **Key Responsibilities**: - Delivery and Assessment of the CPC30220 Certificate III in...

  • Customer Service Estimator Specialist

    2 days ago

    Dandenong, Victoria, Australia coating Full time

    Laser 3D, a leading manufacturer and marketer of building and home improvement products, is seeking a professional and experienced Estimator to join their team in Keysborough.Key ResponsibilitiesDevelop and enhance 2D drawings and 3D models to support the quoting process.Liaise with customers to ensure seamless order flow and maintain high standards of...

  • Customer Service

    2 weeks ago

    Dandenong, Australia Hume Doors & Timber (VIC) Full time

    Join an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period * We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.* * About Us...* Doors and...

  • Customer Service

    2 weeks ago

    Dandenong, Australia Hume Doors & Timber (VIC) Full time

    Join an Australian owned company with over 60 years history! - Full Time opportunity with immediate start - Access to staff discounts and referral bonus - Remained open throughout Covid period * We are seeking an Internal Customer Service professional to service our current accounts and provide outstanding customer service.* * About Us...* Doors and...

  • Customer Service

    4 weeks ago

    Dandenong, Australia Auslift Equipment Full time

    Auslift is an established, family owned market supplier of heavy machinery. We have been experiencing massive growth including an expansion into a new facility, meaning we need new team members to join our elite business. We are leaders in our field and working across multiple sectors including residential, commercial and industrial. Our network is...

  • Customer Service

    4 weeks ago

    Dandenong, Australia Fleetwood Australia Full time

    Market leader in both modular construction and RV sectors - ASX listed company - Amazing career opportunities - Work with a collaborative team **About Us**: Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our...

  • Customer Service Liaison

    2 days ago

    Dandenong, Victoria, Australia Bristileroofing Full time

    Job Description:We are seeking a highly motivated Customer Service Representative to join our team in Dandenong, Victoria. Reporting to the Customer Service Manager, you will be responsible for delivering quality customer service to internal and external customers and suppliers on the phone and face-to-face in a professional and efficient manner.Duties and...

  • Customer Service Manager

    4 weeks ago

    Dandenong, Australia Danfoss Full time

    Requisition ID: 37451- Job Location(s): Dandenong South, AUDanfoss is looking for an experienced Customer Service Manager, with strong support from the senior management team, will lead and coordinate the daily activities of the Danfoss Customer Service Centre for the Pacific region. These include customer enquiry handling, order processing, order expediting...

  • Customer Service Administrator

    3 weeks ago

    Dandenong, Australia Lotus People Full time

    Customer Service Administrator - Temporary to Permanent - Dandenong - Circa $33 p/h + Super - Immediate Start Are you a customer service/administrator superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre!)...

  • Customer Service Manager

    2 weeks ago

    Dandenong, Australia Linear Technik Full time

    We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the customer service team - Implement service policies to deliver maximum customer satisfaction - Recommend changes to policies and procedures to exceed customer...

  • Customer Service Representative

    4 weeks ago

    Dandenong, Australia Express Staffing Consultants Full time

    Our client an **Australian Owned, Family Business** are a leading supplier of **Bouquets, Edible Flowers and Gift Hampers** made with quality products, are on the lookout for a **Customer Service Representative** to join their team on a **permanent, full-time basis** at their Head Office in **Dandenong**. The working hours will be **9am - 5pm, Monday to...

  • Customer Service Manager

    2 days ago

    Dandenong, Australia Linear Technik Full time

    As market leaders in Linear Motion, Linear Technik are always on the lookout for exceptional staff to join our team and assist with our strategy of growth. We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the...

  • Commercial Vehicles Parts Specialist/warehouse..

    4 weeks ago

    Dandenong, Australia BYD Australia Full time

    **About BYD** BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...

  • Customer Service Representative

    2 weeks ago

    Dandenong, Australia JELD-WEN Full time

    A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market. A&L Windows & Doors is...

  • Customer Service Representative

    2 weeks ago

    Dandenong, Australia JELD-WEN Full time

    **About our Organisation** A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the...

  • Customer Service Coordinator

    4 weeks ago

    Dandenong, Australia Woodforde Group Full time

    Permanent opportunity | Dandenong location - $65k + Super | Parking on site - Great team environment! | Extensive Training provided **Your Organisation** Since its inception in the 1900s, this organisation has established itself as a trusted name in school wear and uniforms, evolving into a thriving family business. What began as a single store has grown...

  • Customer Service Officer

    2 weeks ago

    Dandenong, Australia Supagas Pty Ltd Full time

    An excellent opportunity to join a growing company in a fast paced industry. - Full time employment - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    4 weeks ago

    Dandenong, Australia Veolia Environmental Services Full time

    **The Opportunity**: Veolia ANZ is seeking a Customer Service Officer to join our team based in Dandenong South. As the Customer Service Officer, you will play a crucial role in providing outstanding support and resolving a wide range of queries for our customers. If you are someone with a strong background in sales, excellent communication skills, and a...

  • Customer Service Representative

    2 hours ago

    Dandenong, Australia Regency Fireplace Products Full time

    Established in 1979, Regency Fireplace Products, the flagship brand of FPI Fireplace Products International Ltd., is a world leader in the design, manufacture and marketing of quality, high efficiency gas, wood and bio-mass fireplace products. We are headquartered in Delta, British Columbia and employ over 400 people across North America & Australia. Come...