Resolutions Officer, Intake

1 month ago

Melbourne City Centre, Australia Department of Health Full time

***:
Resolutions Officer, Intake & Early Resolutions
x1 Fixed term (12 months), Full or part time
Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution.
Are you
- A skilled, enthusiastic individual who will fit into a small statutory, regulatory environment?
- A team player who enjoys working collaboratively with others in the pursuit of team goals?
- Interested in alternative dispute resolution and influencing quality healthcare delivery?

**Accountabilities**:

- Effectively deal with a caseload of complaints about health service providers through:

- promptly assessing complaints and deciding on a course of action
- conducting complaint resolutions in accordance with legislative requirements and office policies
- obtaining relevant information, analysing issues and obtaining expert opinions if warranted; and
- making clear, timely and supportable recommendations and decisions in relation to complaints.
- Use the case management system to maintain accurate and timely records, in accordance with established performance standards and the department's records, information security and privacy policies.
- Use complaint information to identify potential serious and/or systemic issues or trends arising out of complaints and escalate internally as appropriate.
- As required, contribute to the HCC's engagement and education functions, including by delivering presentations and workshops.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact stakeholders and the HCC's ability to deliver and/or facilitate the delivery of effective services.

Mandatory Vaccination Policy

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health

  • Intake and Resolution Officer

    1 month ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Victorian Disability Worker Commission (Commission) receives complaints and notifications about disability workers and disability students under the Disability Service Safeguards Act 2018 (Vic) (the Act). The Commission supports the Victorian Disability Worker Commissioner (the Commissioner) and the Disability Worker Registration Board of...

  • Intake and Resolution Support Officer

    1 month ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Support Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Support Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving...

  • Intake and Resolution Officer

    15 hours ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under...

  • Intake and Resolution Officer

    1 month ago

    Melbourne, Australia Victorian Disability Worker Commission Full time

    Location: Melbourne | CBD Job type: Full time / Until 30/06/2024 Organisation: Victorian Disability Worker Commission **Salary**: $91,418 - $103,725 Occupation: Other Reference: VG/DFFH/VDWC/706436 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued...

  • Resolutions Officer, Intake

    7 days ago

    Melbourne, Australia Health Complaints Commissioner Full time

    Location: Melbourne | CBD Job type: Fixed term / 12 Months Organisation: Health Complaints Commissioner **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1700598 ***: **Resolutions Officer, Intake & Early Resolutions** **x1 Fixed term (12 months), Full or part time** Resolutions Officers manage caseloads of...

  • Intake and Resolution Support Officer

    1 month ago

    Melbourne, Australia Victorian Disability Worker Commission Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Disability Worker Commission **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/VDWC/713073 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued...

  • Intake and Resolution Officer

    15 hours ago

    Melbourne, Australia Victorian Disability Worker Commission Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Disability Worker Commission **Salary**: $91,418 - $103,725 Occupation: Regulatory Governance and Compliance Reference: VG/VDWC/568169 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and...

  • Team Leader, Intake and Enquiries

    2 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    Team Leader, Intake & Enquiries **Position Purpose**: The Team Leader of Intake & Enquiries is responsible for overseeing a team of Intake & Enquiries Officers within the organisation. This team is responsible for initial contact for enquiries and complaints regarding Victorian health service providers. The Intake & Enquiries team respond to telephone and...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Dispute resolution officer required for Government body in Melbourne CBD. VPS 4, 6 months contract **Your new company** You will be joining a highly respected government body based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high...

  • Dispute Resolution Officer

    4 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Dispute Resolution Officer for Independent State Government Agency - VPS 4 level **Your new company** You will be joining a highly respected independent government agency based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high quality...

  • Aps 6 Intake Triage and Early Resolution Officers

    2 months ago

    Melbourne, Australia Hudson Australia Full time

    APS6 Intake Triage and Early Resolution Officers *6-month contract with 6-month extension *Australia Wide Roles *Flexible Working Arrangement. If you have experience in the implementation, assessment and monitoring of incidents preferably but not essential with a background in either disability, mental health, regulatory or compliance, and are looking for a...

  • Dispute Resolution Officer

    1 month ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Dispute Resolution Officer

    2 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your administrative expertise to provide support and advice to Dispute Services - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $91,418 - $103,725 plus superannuation. **About the Business Unit**: Dispute Services is a multi-dispute agency which includes Domestic...

  • Dispute Resolution Officer

    1 month ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Dispute Resolution Officer

    2 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    An exciting opportunity exists for eight (8) Dispute Resolution Officers to join a team supporting the operation of Domestic Building Dispute Resolution Victoria (DBDRV). Dispute Services is a multi-dispute agency within the Department of Government Services which includes the Domestic Building Dispute Resolution Victoria (DBDV) and the Dispute Settlement...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Resolutions Officer

    1 day ago

    Melbourne City Centre, Australia Department of Health Full time

    Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint...

  • Lead Officer, Dispute Resolution

    2 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    The Department of Government Services (DGS) was established on 01 January 2023 to improve Victorian's experience of doing business and interacting with the government. DGS brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy as well as the...

  • Intake Transition Support Manager

    1 week ago

    Melbourne City Centre, Australia Victoria Legal Aid Full time

    Full time maximum term position up to 6 months - Salary based on experience, range: $123,625 - $157,340 plus super - Up to $15,900 in salary packaging and hybrid WFH & office model **About the role**: Collaborate with other members of the Legal Help program leadership team, the Reform Implementation Team at Victoria Legal Aid (VLA) and external stakeholders...

  • Customer Resolution Officer

    7 days ago

    Melbourne City Centre, Australia Fuse Recruitment Full time

    Customer Resolution Officer - **Location**: - Melbourne CBD - Victoria - **Work Type**: - Permanent - **Salary**: - AU$68000 - AU$69000 per annum + 11.5 super & holiday loading - **Reference**: - 22988 - **We are looking for experienced resolution officers to join our clients team!** You will be part of a vibrant team with an excellent culture who are...