At Your Service Supervisor

1 month ago


Sydney, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24201780
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24185725 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management When you join the Sheraton family, you become a member of its global...


  • Sydney, Australia Marriott Full time

    POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....

  • Agent-at Your Service

    7 months ago


    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24018809 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Associate Journey**: - Arrive at work on time in...

  • At Your Service Agent

    3 weeks ago


    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24212805 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **What we ask of you**: - A genuinely warm & welcoming...


  • Sydney, Australia Northern Beaches Hospital Full time

    Join our professional team as a Catering/Food Services Supervisor and help us achieve remarkable levels of care for our patients. The successful applicant will work a hands on role as a supervisor in our busy catering department. Northern Beaches Hospital is a dedicated facility for all patients in our local area It was thoughtfully designed to optimise...


  • Sydney, Australia National 360 Full time

    **About National 360** National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and Early Childhood services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health...


  • Sydney, Australia Northern Beaches Hospital Full time

    You will care about people, team culture and passionate about building and developing a great team who contribute to the delivery of excellent care and customer service to our patients and visitors. Northern Beaches Hospital is a 490 bed facility operated by Healthscope. Treating both private and public in and outpatients, NBH provides acute medical,...


  • Sydney, Australia NSW Rural Fire Service Full time

    **Supervisor Operational Response** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $122,491 - $134,981 p.a. plus 11.5% superannuation - Location: Sydney Olympic Park, NSW RFS State Headquarters - Free onsite secure parking - Annualised Conditions Allowance may apply **Join Our Team:...


  • Sydney, Australia NSW Government -NSW Rural Fire Service Full time

    **SUPERVISOR ASSURANCE** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $117,780 - $129,789 p.a. plus 10.5% superannuation - Location: Sydney Olympic Park (flexible working arrangements considered) - Ongoing learning and development - Close to public transport and parking Leading a...


  • Sydney, Australia Labourpower Recruitment Services Full time

    $38.59 per hour - Monday to Friday 9am-5.00pm - Yennora location - Immediate start - Transport and Logistics Company We are currently seeking an experienced Customer Service Supervisor to assist with the day to day operational needs of a global transport business. **Key accountability’s for Customer Service Supervisor**: - Ensure own and other Team...


  • Sydney, Australia The Star Entertainment Group Full time

    **The Darling Hotel: Where Luxury Meets Forbes Five-Star Excellence!** Step into the epitome of luxury at The Darling Hotel, Sydney's first and only luxury hotel with the coveted Forbes five-star rating. As a Housekeeping Services Supervisor, you'll play a vital role in delivering impeccable guest service, ensuring all guest rooms are immaculate and...

  • Service Supervisor

    6 months ago


    Sydney, Australia RDO Equipment Full time

    **About the Company**: RDO Equipment is one of the world’s largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 850 staff, and operates out of 29 dealership locations in...


  • North Sydney, Australia Pacific National Full time

    **Supervisor Service Delivery** - Permanent opportunity, North Sydney location - 12 hour rotating shifts, weekend and night work required. **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk...


  • Sydney, Australia WesTrac Full time

    Posted Date: 29 Aug 2024- Location: Sydney, NSW, AUAt WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own...


  • Sydney, Australia Northern Beaches Hospital Full time

    **Housekeeping Supervisor**: - **Permanent role**: - **Scope to shape services** Northern Beaches Hospital is a 488 bed facility operated by Healthscope. Treating both private and public in and outpatients, NBH provides acute medical, surgical and mental health care to Sydney’s northern beaches. Located on the northern beaches, the hospital is extremely...

  • Service Supervisor Nsw

    7 months ago


    Sydney, Australia Diverseco Full time

    **Diverseco is seeking a highly organised and professional Service Supervisor to lead and supervise our team of Service Technicians.** Diverseco is seeking an energetic Service Supervisor to support our team of technicians in achieving optimum customer and client service through managing efficient services and supervising the output, safety, & quality of...


  • Sydney, Australia Qantas Group Full time

    Challenge yourself to lead a premium customer experience Full-time, permanent opportunity, working a rotational shift roster Based at Sydney Domestic Terminal The heart of Qantas has always been in the heart of Australia. As Australia’s largest regional airline and a wholly owned subsidiary of Qantas Airways, QantasLink continues to build...


  • Sydney, Australia Penske Full time

    **Your new opportunity**: As a **Service Administration Supervisor,** you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. In...


  • Sydney, Australia NSW Rural Fire Service Full time

    **Supervisor Logistics and Transport** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $122,491 - $134,981 p.a. plus 11% superannuation - Location: Glendenning, NSW RFS State Warehouse - Onsite parking (free) An exciting opportunity to join our fast-paced Logistics Team, comprising of...


  • Sydney, Australia Penske Full time

    **Your new opportunity**: As a **Service Administration Supervisor** you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. In...