Customer Service Supervisor

5 months ago

Sydney, Australia Qantas Group Full time

Challenge yourself to lead a premium customer experience

Full-time, permanent opportunity, working a rotational shift roster

Based at Sydney Domestic Terminal

The heart of Qantas has always been in the heart of Australia. As Australia’s largest regional airline and a wholly owned subsidiary of Qantas Airways, QantasLink continues to build connections with people from all walks of life, in all parts of Australia.

Whether you’re a part of Airlink, Eastern Australia Airlines or Sunstate Airlines, you’ll be helping form vital connections between 50 metropolitan and regional destinations across Australia. Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

As a QantasLink Customer Service Supervisor, you will be an operational leader who champions a small, dynamic & experienced team of Customer Service professionals. You’ll drive high energy & enthusiasm, lead by example with cultural change and drive customer satisfaction.

You will be responsible for the dedicated & focused coordination of the daily operation of the QantasLink Sydney Team. Your new position will ensure the premium delivery of all customer service duties across the team. Our brand values of ensuring the delivery of a premium customer service experience, will require you to take ownership of decisions relating to customer issues and will act as a point of escalation. The ideal candidate will possess the following:

A passion for people and the customer

An experienced & respected Leader with Supervisor or people management experience

Demonstrated understanding of customer recovery techniques

An ability to take ownership of problems and solve them effectively

Willingness and ability to learn & adapt quickly

Strong written and verbal communication skills within a high volume, fast paced and demanding environment

A thorough understanding of aviation requirements, legislation and compliance

Ability to work 7 day rotational roster – encompassing weekends and public holidays

The Qantas Group employee benefits program offers amazing benefits that extend well beyond travel. 

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Experience, hard work and inclusiveness are valued in our people. Put together, these will help you earn opportunities to do more. We won’t settle for anything less than the best outcome. We’re a high performing team, and we each can add value and make an impact on the business.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.

Take the next step in your career – apply today

Applications close: 11:59pm on Friday, 9th August

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