Customer Service Team Supervisor

1 week ago

Sydney, Australia Labourpower Recruitment Services Full time

$38.59 per hour - Monday to Friday 9am-5.00pm
- Yennora location
- Immediate start
- Transport and Logistics Company

We are currently seeking an experienced Customer Service Supervisor to assist with the day to day operational needs of a global transport business.

**Key accountability’s for Customer Service Supervisor**:

- Ensure own and other Team Member safety through following protocols and reporting issues.
- Deliver excellent customer outcomes, customer focused.
- Support continuous improvement process by making constructive, cost effective suggestions.
- Respond accurately to customer enquiries.
- Input and retrieve data from a variety of computer systems.
- Prepare and/or assist in the preparation and development of reports.
- Participate in service recovery initiatives with customers.
- Work with Teams to ensure best outcomes for customers and the business.
- Participate in ongoing Training and Skills development for professional improvement.
- Ensure that attendance and timeliness are in line with team and customer expectations.
- Work closely with Operations Supervisors and team to enhance customer experience
- Identify system and work flow improvements to enhance efficiency’s
- Use and expand team members skills and knowledge, assist with escalated calls, build skills and team member capability
- Reporting and analysis of statistics
- Any other reasonable tasks as delegated
- Appropriate use of all workplace tools and resources to perform role.
- Achieve KPI’s for Returns, DIL, Reissues and outstanding returns.

**Qualifications**:

- Strong knowledge of MS Office Systems
- SAP/ERP system knowledge an advantage
- Proven leadership skills
- Certificate in Business Administration or similar a benefit but not essential
- Clear communication skills

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