Service Coordinator

1 month ago

Newcastle, Australia Australian Unity Full time

As a Service Coordinator within our Home Health platform, you will be the primary point of contact for our customers in **Newcastle & Lake Macquarie with our Branch located at Warners Bay NSW**.

Our services integrate physical, mental and social health, and focus on reducing risk. We know this works as our customers have fewer hospital admissions & shorter hospital stays. The focus is on working together to allow our customers to be in control of their health.

To be successful in this role you will enjoy taking ownership of your customer outcomes but more importantly you are committed, solutions focussed and adaptable. This role will require you to be a Change Innovator and think outside the box to drive for best overall care for your customer.

**Key accountabilities**:

- Drive customer acquisition & growth and promote positive brand recognition in the community
- Support client management including completion of initial assessments, annual reviews, care plan development & building effective relationships with the client’s families
- Manage client escalations and complaints to a high level of resolution
- Develop effective relationships with other relevant service providers including Community Support, Clinical and Allied Health services
- Support continuous improvement & drive a compliance focussed portfolio

**Does this sound like you?**
- **Aged Care Industry experience is desirable not essential - we are open to someone seeking a career change but comes from a Retail or Strategic background or taking a sidestep outside of your Clinical experience.**:

- Prior Customer Service/Account Management experience ideal but not essential
- Ability to manage multiple priories and take ownership of customer solutions
- Experience managing financial budgets & compliance standards
- Strong stakeholder engagement with a focus on building strong internal and external relationships to deliver on customer outcomes
- Strengths including time management, conflict resolution & influencing positive outcomes
- Tech savvy and able to work across various systems efficiently
- COVID-19 vaccinated including 2 doses (Booster is optional)

**Why work for Australian Unity?**
- Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options - this role is a hybrid approach between client visits, Branch days & WFH as part of your week
- Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities
- Staff discounts - discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
- Fitness Passport - discounted access to over 1,500 fitness facilities across Australia
- Novated Car Leasing options through our partner 14 weeks paid Parental Leave & access to Remedy’s Bump to Baby program

  • Service Coordinator

    1 week ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Job Title**: Service Coordinator **Salary**: SNSW Grade 6 ($87,504 - $93,111 plus employer's contribution to superannuation and annual leave loading) **Location**:Singleton NSW/Muswellbrook NSW (Hub & Spoke sites) **Employment Status**: Full-time - ongoing opportunity We are currently recruiting for the position of Service Coordinator at our...

  • Service Coordinator

    4 weeks ago

    Newcastle, Australia Superior People Recruitment Full time

    Our client is seeking an experienced Service Coordinator, for their security business. As part of a focused and proactive administrative team you will provide excellent customer service and ensure client records are maintained and in order. **A TYPICAL DAY **will have you answering client calls, logging call information, processing sub-contractor and...

  • Service Coordinator

    2 weeks ago

    Newcastle, Australia Superior People Recruitment Full time

    Our client is seeking an experienced Service Coordinator, for their security business. As part of a focused and proactive administrative team you will provide excellent customer service and ensure client records are maintained and in order. **A TYPICAL DAY **will have you answering client calls, logging call information, processing sub-contractor and...

  • Service Coordinator

    1 month ago

    Newcastle, Australia Form1 Full time

    Service Coordinator role | HVAC Industry | Bennetts Green location - Full time | Permanent Position | Attractive Salary | Growing Industry - Passionate about People | Serious about Safety | Happy to Help Twenty four years ago, we opened the doors to Form1 in Newcastle. Back then we were a small and ambitious team of Australian fire protection specialists....

  • Service Coordinator

    1 month ago

    Newcastle, Australia Form1 Full time

    Service Coordinator role | FIRE Industry | Bennetts Green location - Full time | Permanent Position | Attractive Salary | Growing Industry - Passionate about People | Serious about Safety | Happy to Help At Form1 we’re looking to strengthen our team for 2023. Passion and purpose unite us at Form1, we have a clear vision for the future as we know who we...

  • Service Coordinator

    3 weeks ago

    Newcastle, Australia Rentokil Initial Full time

    At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. Rentokil Initial (the world’s largest pest control company) has an exciting position...

  • Field Service Coordinator

    1 month ago

    Newcastle, Australia Komatsu Forklifts Australia Full time

    Komatsu Forklift Australia promote, sell, hire and service the full range Komatsu and OMG forklifts, from powered pallet trucks through to 25 tonne container handlers with niche products also available to ensure that we have the right solution for our customer's needs._ **The Opportunity**: Due to internal promotion, an exciting opportunity has arisen for a...

  • Tafe Services Coordinator

    1 day ago

    Newcastle, Australia NSW Government -TAFE NSW Full time

    **A career of life-changing impact** **TAFE Services Coordinator x 2 positions** **Glendale and Hamilton Campus** **Permanent Full-time and Temporary Full-time** **$98,722.70. Package includes salary ($87,762 - $94,511), employer's contribution to superannuation, and annual leave loading.** At TAFE NSW, we are dedicated to life-changing...

  • Assistant Branch Coordinator

    1 week ago

    Newcastle, Australia NSW Government -National Parks & Wildlife Service Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Assistant Branch Coordinator**: - **Clerk Grade 5/6**: - **Package includes salary, depending on experience ($89,707 - $98,982) plus employer's contribution to superannuation and annual leave loading**: - **Temporary, u**p...

  • Customer Service Coordinator

    3 weeks ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, **Bradnam’s Windows and Doors** have an opening for a Customer Service Coordinator to join our inclusive team at our **Newcastle** Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Customer Service Coordinator

    3 days ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, **Bradnam’s Windows and Doors** have an opening for a Customer Service Coordinator to join our inclusive team at our **Newcastle** Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Customer Service Coordinator

    12 hours ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, **Bradnam’s Windows and Doors** have an opening for a Customer Service Coordinator to join our inclusive team at our **Newcastle** Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Service Coordination Officer

    5 days ago

    Newcastle, Australia iCare Full time

    **Newcastle Office** icare is seeking a Service Coordination Officer to ensure cost-effective services are coordinated to meet participant’s needs and scheme objectives - Permanent contract with a 35 hour working week - 17.5% annual leave loading and flex leave - Hybrid working environment, offering starting salary of $93,295 **About the Role** In this...

  • Service Support Coordinator

    1 week ago

    Newcastle, Australia Rentokil Initial Full time

    We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Newcastle. This is a national role working on a permanent full-time basis. This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units. **The...

  • Infrastructure Services Coordinator

    1 month ago

    Newcastle, Australia PeopleFusion Recruitment Specialists Full time

    Contract Type: - Permanent Recruitment- Location: - Newcastle- Specialisation: - Business Support- Reference: - 692370- Contact Name: - Olivia Evans- Job Published: - November 17, 2023 16:31- Coordinate facility maintenance for a world class medical research facility - Opportunity to work within a close-knit collaborative team - Enjoy variety in your role...

  • Customer Service Coordinator

    3 weeks ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, Bradnam’s Windows and Doors have an opening for a Customer Service Coordinator to join our inclusive team at our Newcastle Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Customer Service Coordinator

    5 days ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, Bradnam’s Windows and Doors have an opening for a Customer Service Coordinator to join our inclusive team at our Newcastle Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Service Coordinator/ Nominated Supervisor

    1 day ago

    Newcastle, Australia Adamstown OOSH Inc. Full time

    We are seeking a suitably qualified and experienced Coordinator to lead our team in providing a stimulating, creative and safe environment for children. The Coordinator will work closely with the Assistant Coordinator, Educational Leader, casual and permanent staff and Parent run management committee and will be the nominated supervisor at Adamstown...

  • Service & Rental Coordinator

    2 months ago

    Newcastle, Australia Royal IHC Full time

    The role:_ An exciting opportunity has arisen for a Service & Rentals Coordinator to join our team working in a technically demanding and fast-moving project based business. Our company designs and constructs integrated equipment and products for the offshore, marine, oil & gas, renewable and defence markets. - You will be responsible for:_ - Providing...

  • Client Services Coordinator

    2 months ago

    Newcastle, Australia Home Caring Newcastle Full time

    About the role We are expanding our team and seeking to recruit dedicated individuals who strive for best practice, are able to communicate well with people of all backgrounds and approach every situation with care and compassion. If you're a self-motivated person with a positive attitude who enjoys and thrives on challenges, we would love to hear from...