Web Production and Support Specialist

4 days ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0037349
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Advancement, Communications & Marketing
**Salary**:UOM 7 - $106,432 - $115,211 p.a. plus 17% super
- **Focus on the University’s main Content Management System (CMS)**:

- **Drive the awareness of and adherence to web publishing standards and guidelines**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
The Digital Strategy and Channels (DSC) team is a new function with responsibility for delivering a best in sector digital experience worthy of one of the world’s leading Universities. The University has recently embarked on a leapfrog digital transformation program to realise this vision and this role contributes significantly to the effective delivery of leading digital experiences with a broad canvas in a purpose led organisation.

As Web Production & Support Specialist you will be responsible for preparing users for publishing great websites for the University. This is through a combination of performing online training assessments, creating written training material and monthly zoom/classroom training so that staff from across the University know how to use the CMS effectively and efficiently. You will enable the University community to use the content management system (Squiz Matrix) which is used for building and maintaining most of the University websites, in alignment with communications and marketing goals.

Your responsibilities will include:

- Delivering training and upskilling of CMS users across the University
- Facilitating support requests from the web publishing community via the ServiceNow support processes for website support enquiries with patience and proficiency
- Diagnosing and solving technical issues related to website functionality, content display, and CMS integrations
- Creating support materials that help the website owners and maintainers with managing their websites and improving their practices

**Who we are looking for**
We’re looking for someone who is passionate about web technologies and is committed to providing excellent customer support. You will have strong written and verbal communication skills to effectively convey technical information and best practices to both technical and non-technical stakeholders. Your excellent organization skills will be vital to the role.

You will also have:

- Demonstrated proficiency in managing and supporting complex CMS environments, particularly Squiz Matrix, with a strong understanding of content structures, templates, workflows, and user roles
- Extensive experience in developing and delivering user training materials for an enterprise CMS, creating help documentation, and fostering a culture of self-service learning
- Understanding of and ability to troubleshoot content related issues with HTML, CSS and JavaScript

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Communications & Marketing**
The University’s Communications and Marketing function provides strategic, advisory and operational services to support the academic mission and the University strategy. It fosters a culture of best practice and collaboration across the University’s communication and marketing teams and stakeholders and uses data-driven insights to inform decision-making across the University.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range

  • Web Producer

    2 months ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0062103 **Location**:Parkville **Role type**:Full-time; Continuing **Department**:Student and Scholarly Services - Student Communication **Salary**:UOM 6 - $92,749 - $100,397 p.a. plus 17% super - Advise on web design and content and drive web projects in our vibrant team. - Enhance student communication experiences. - Brilliant benefits and a...

  • Web Copywriter, Graduate Research

    1 month ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0062469 **Location**:Parkville **Role type**:Full-time; Fixed-term for 12 months **Department**:Student and Scholarly Services - Graduate Research **Salary**:UOM 7 - $102,338 - $110,780 p.a. plus 17% super - Bring your expertise in web writing, SEO, and CX to strategically shape our online presence. - Collaborate with professionals to refine and...

  • Marketing Specialist

    2 months ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0048501 **Location**:Parkville **Role type**:Full time; Fixed-term for 12 months **Department/School**:University Colleges and Residential Life **Salary**: UOM 7 - $98, 402 - $106, 519 p.a. plus 17% super - Deliver and implement the marketing and occupancy plan to meet the University’s occupancy targets and student recruitment strategy -...

  • Digital Producer

    6 days ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0037314 **Location**:Parkville **Role type**:Full time; Fixed-term for 12 months **Department/School**:Digital Strategy and Channels **Salary**:UOM 7 - $102, 338-$110,780 p.a. plus 17% super - Make your Impact! - Be an explorer - Opportunities Abound! **About the Role** We are seeking a talented and enthusiastic Digital Producer to join our...

  • Production Support Coordinator

    4 weeks ago

    Parkville, Australia Seqirus Full time

    **The Opportunity** Seqirus is looking for a **Production Support Coordinator** to join the Production Support team at our Parkville site. Reporting to the **Production Support Team Leader**, you will be contributing your experience and knowledge and providing support to manufacturing staff and processes within each functional area to produce the required...

  • Production Support Coordinator

    4 weeks ago

    Parkville, Australia Seqirus A CSL Company Full time

    The Opportunity Seqirus is looking for a Production Support Coordinator to join the Production Support team at our Parkville site. Reporting to the Production Support Team Leader, you will be contributing your experience and knowledge and providing support to manufacturing staff and processes within each functional area to produce the required product in...

  • Communications & Engagement Specialist

    2 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0057633 **Location**:Parkville **Role type**: Full-time; Continuing **Department**:Student Information Team - Student and Scholarly Services **Salary**:UOM 7 $102,338 - $110,780 p.a. plus 17% super - Influence strategic initiatives and advocate for effective student communication. - Amplify student voices through innovative communication...

  • Department Support Officer

    2 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**:0034084 **Location**:Parkville **Role type**:Full-time; Continuing **Faculty**:Faculty of Business and Economics **Department**:Management and Marketing **Salary**:UOM 5 - $79,961 - $91,844 p.a. plus 17% super - **Utilise your dedication to customer satisfaction and adept multitasking skills to make meaningful impact in a dynamic administrative...

  • Digital Curation Technical Specialist

    4 weeks ago

    Parkville, Australia University of Melbourne Full time

    About the Role   Based within the Digital Stewardship (Research) (DSR) team in Scholarly Services, as Digital Curation Technical Specialist you will join a small and dedicated team responsible for establishing and delivering sustainable, continuously improving digital services. The DSR team leads several digital program initiatives including digital...

  • Media Production Assistant

    4 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0058558 **Location**:Parkville **Role type**:Full time; Continuing **Department**:Student and Scholarly Services **Salary**:UOM 5 - $76,886 - $88,312 p.a. plus 17% super (pro rata for part time) The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the...

  • Digital Channels Lead

    4 weeks ago

    Parkville, Australia University of Melbourne Full time

    About the Role Lead the way in engaging our students through innovative, high-impact digital communication channels! This role offers the chance to oversee the management and optimisation of critical student-facing channels including websites (), the student portal () and social media (Life @ Unimelb).  You'll manage web and design teams and...

  • Digital Channels Lead

    7 days ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0053100 **Location**:Parkville **Role type**:Full-time; Continuing **Department**: Student and Scholarly Services **Salary**:UOM 8 - $119,742 - $129,607 p.a. plus 17% super - Help to shape the student experience! - Manage projects, improve digital communication channels and lead high-performing web and design teams. - Brilliant benefits and a...

  • Validation Specialist

    2 months ago

    Parkville, Australia Seqirus A CSL Company Full time

    The Opportunity Located in Parkville (Australia) and part of the Analytical Sciences and Technology (AS&T) Department a 12 month fixed term contract opportunity has become available for a Validation Specialist to participate in the validation and implementation of scientific methods and technologies into the Quality Control laboratories. The...

  • Validation Specialist

    2 months ago

    Parkville, Australia Seqirus Full time

    **The Opportunity**: Located in Parkville (Australia) and part of the Analytical Sciences and Technology (AS&T) Department a **12 month fixed term contract** opportunity has become available for a **Validation** **Specialist** to participate in the validation and implementation of scientific methods and technologies into the Quality Control...

  • Quality Control Specialist

    6 days ago

    Parkville, Australia Seqirus Full time

    **Your role** An opportunity has become available for a Quality Control (QC) Specialist within the QC Support department in the QC Compliance and QC Sample Receipt area. QC Support Specialists will support a team responsible for management of laboratory distribution of production samples for QC testing, tracking and monitoring of Quality Control compliance...

  • Digital Learning Support Officer

    2 months ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0049865 **Location**:Parkville **Role type**:Full-time; Continuing **Department**:Student and Scholarly Services - Teaching and Learning Innovation **Salary**:UOM 6 - $92,749 - $ 100,397 p.a. plus 17% super - Enhance teaching practices with innovative digital solutions. - Brilliant benefits and a flexible hybrid work environment! **About the...

  • Coordinator, Student Support Specialists

    3 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0061868 **Location**:Parkville **Role type**:Full-time; Continuing **Department**:Student and Scholarly Services **Salary**:UOM 6 - $92,749 - $100,397 p.a. plus 17% super - Provide high-quality customer service while managing staff allocations and fostering growth opportunities. - Utilise your initiative and coaching abilities to drive service...

  • Careers Specialist

    2 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0049155 **Location**:Parkville/WFH **Role type**:Full time; Fixed term for 12 months **Department**:Student and Scholarly Services **Salary**: UOM 7 - $98,402 - $106,519 p.a. plus 17% super (pro rata for part-time) - **Join a high performing and collaborative team - have the independence to bring your knowledge to the table**: - **Dynamic and...

  • Qc Immunology Specialist

    3 weeks ago

    Parkville, Australia Seqirus A CSL Company Full time

    The Opportunity Located in Parkville (Australia), we are looking for a Quality Control (QC) Specialist to join the QC Immunology team in this Fixed Term role until 31 December 2024. In this interesting role you will support a team responsible for influenza virus vaccine (IVV) potency and biochemistry testing. The QC Specialist will also embed technical...

  • Qc Immunology Specialist

    2 weeks ago

    Parkville, Australia Seqirus Full time

    **The Opportunity** Located in Parkville (Australia), we are looking for a **Quality Control (QC) Specialist** to join the QC Immunology team in this **Fixed Term role until 31 December 2024**. In this interesting role you will support a team responsible for influenza virus vaccine (IVV) potency and biochemistry testing. The **QC Specialist** will also...