Contat Centre Sales Manager

2 weeks ago

Ryde, Australia Little Zaks Full time

Make a difference with Little Zaks Academy
- Extra days off + Office Events + Gym Membership + more benefts
- Fun vibrant office culture

Are you a dynamic leader with a passion for early childhood education? Do you have a knack for driving team performance and ensuring exceptional customer experiences? Little Zak’s Academy is looking for a Call Centre Sales Manager to join our mission of shaping the future of young learners

As we continue to grow, we’re looking for a strategic and results-driven Call Centre Sales Manager to lead our enrolments team and ensure that every family’s first interaction with us is a positive, welcoming experience.

**Role Overview**
As the Call Centre Sales Manager, you’ll lead our enrolment team, ensuring high performance, effective sales strategies, and exceptional customer service. You’ll play a pivotal role in meeting our enrolment targets, optimising processes, and delivering a first-class experience to every family.

**Key Responsibilities**
- **Team Leadership & Development**: Lead, coach, and develop a high-performing team of enrolment officers. Provide ongoing support and training to ensure success and professional growth.
- **Sales & Enrolments Management**: Oversee daily operations, ensuring effective management of leads and high conversion rates to enrolments. Drive enrolment pipeline management and follow-up strategies.
- **Customer Experience & Quality Assurance**: Uphold Little Zak’s customer service standards, ensuring clear communication and empathy with every family. Handle complex enquiries and resolve customer concerns with a focus on positive outcomes.
- **Data Analysis & Reporting**: Leverage CRM and data tools to track team performance, analyse enrolment trends, and present insights to senior leadership to refine strategies.

**What We Offer**
- An opportunity to lead a dedicated team within a growing, values-driven organisation.
- Competitive salary and performance-based incentives.
- A collaborative and inclusive culture focused on professional growth.
- The chance to make a real difference in the lives of children and their families.
- Competitive benefits structure.

**Who You Are**
- A strong leader with the ability to motivate and guide a team towards achieving targets.
- A customer-focused communicator, committed to delivering exceptional service and building lasting relationships with families.
- An analytical thinker, skilled at using data and CRM tools to make informed decisions.
- Adaptable and problem-solving, thriving in a fast-paced, dynamic environment.

**How to Apply

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