Service Coordination Officer

6 months ago

Parramatta, Australia NSW Government -icare Full time

Fixed Term Role for 12 months| 35 hours working week
- Salary from $ 93,295 with additional company benefits

**About the Role**

As a **Service Coordination **Officer,** in the role you will be able to handle sensitive conversations in supporting participants/workers with their routine support needs. You will understand how disability impacts on daily living and identify when the individual would benefit from services or supports.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Service Coordination Officer** **you will:

- Monitor and manage a caseload of lower complexity/activity participants/workers to ensure appropriate services are sourced, participant’s needs are reviewed and addressed in line with the Lifetime Care Guidelines or Workers Compensation Legislation.
- Manage service approvals and payments for participants/workers in accordance with agreed needs, assessments and plans through the online case management and financial management system.
- Use a person-centred approach to assist in identifying and reviewing the needs of participants/workers across the later phases of recovery and community participation.
- Facilitate supports to enhance each participants’/workers’ capacity to achieve their desired goals.
- Work collaboratively with external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant/worker.

Your story so far:

- Experience in the health or disability sector, or, experience in injury or illness case management, or, completion, or near completion of an allied health or disability tertiary qualification
- Knowledge of a person centred approach to service delivery
- An understanding of the needs and perspectives of people with disabilities.
- An ability to understand and interpret critical information to inform decision making.
- Good communication skills - ability to build rapport and communicate, create and nurture effective working relationships with all stakeholders.
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
- Ability to travel within NSW and possibly interstate depending on the Region.
- A current driver’s licence.

**Desirable**
- Experience or knowledge of working with people with brain and/or spinal cord injuries.
- Experience and understanding of Workers Compensation insurance.
- Experience (typically in the order of two years) in coordinating multiple stakeholders supporting people and their families experiencing injuries and or significant and disabilities. This experience may have been gained through employment and/or studies.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

In addition, we insure builders and homeowners, provide treatment and care to people severely injured on NSW roads; and protect more than $266.6 billion of NSW Government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools and hospitals.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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