Case Manager Australia

6 months ago

Brisbane, Australia Medical Protection Society Full time

Job Introduction
If you are an experienced **Case Manager** looking for autonomy, wants to get involved in a broad and varied role, and is AHPRA registered then this role might be the one for you

We have an exciting opportunity for a Case Manager to join our Member Cases and Claims team based in Brisbane.

As a Case Manager you will manage a case load of files and will use your expert knowledge and judgment to formulate strategies to be able to advise and guide our members on relevant processes, making sure that excellent member service is provided.

You will be responsible for managing the initial contact for member queries, either by handling the request personally or assessing the claim. You will manage your own caseload of complaints, advice, report, and reimbursement cases and be responsible for selecting and explaining the best solutions to solve any member query, always ensuring a world class advisory service to members.

This is a hybrid role with a blend of home and office-based working. The working days for this role are Tuesday, Wednesday and Thursdays, total of 22.5 hours per week. You would be required to travel to our office in Brisbane once a week.

Main Responsibilities
- Build key relationships with internal and external as necessary, liaising on cases to enhance quality service and outcomes for members
- Using the most appropriate channel of communications, keep members regularly informed ensuring the advice and support reflects policy, relevant codes of practice, is technically accurate and with outcomes delivered in a professional and empathetic manner.
- Proactively manage advice calls and assigned case files and work effectively to deliver within agreed SLAs ensuring maximum efficiency is achieved whilst providing an excellent service to the member.
- As required answer the phone to assist our members with claims, which could vary from being simple disagreements to more complex, serious claims.
- You will support our Dentolegal consultants
- Reviewing our clinical systems
- Take part in presenting and create podcasts
- Contribute toward publications and articles
- Support Case Handling projects/initiatives ensuring delivery of projects to time, cost and quality and that can demonstrate a return on investment.
- Experience in healthcare or legal background
- Someone who has experience in helping, supporting, and advising people.
- Educated to degree level or equivalent experience in similar field.
- Excellent interpersonal skills and the ability to demonstrate empathy and manage difficult conversations
- AHPRA registered/OPH registered
- Management of complex and challenging situations

About The Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

Package Description
- Hybrid working (Brisbane)
- Annual performance based bonus - up to 15%
- 25 days Annual Leave plus national public holidays and additional State and Territory public holidays (This would be pro rata)
- State and Territory holiday trading option
- 10.5% Superannuation contribution
- A range of shopping discounts, exclusive codes and cashback deals on purchases for a wide range of retailers
- Financial wellbeing support, expert guides, tips and tools to help you manage your money better and improve your financial wellbeing
- Wellbeing support, free specialist counselling, advice and signposting support through our Employee Assistance Programme and Mental Health First Aider network. Anytime access to a Wellbeing hub and a free Wellbeing App
- Contribution towards Life, Income Protection and Medical Insurance

  • Employee Relations Case Manager

    6 months ago

    Brisbane, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Mobile Support Case Manager

    4 weeks ago

    Brisbane, Queensland, Australia Tradewind Australia Full time

    Mobile Support Case ManagerWe are seeking a skilled and compassionate Mobile Support Case Manager to join our team at Tradewind Australia. As a key member of our support services, you will play a vital role in empowering clients towards stability and independence.About the Role:You will provide holistic support to clients, conducting needs assessments,...

  • Case Manager Level 1

    6 months ago

    Brisbane, Australia Allianz Australia Full time

    **CTP Case Manager | QLD - Brisbane** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what’s right **Are you looking for an organisation that has a high level of Integrity and professionalism?** As a CTP Case Manager you will be building effective working relationships with a variety of...

  • Case Manager

    4 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    Brisbane, Australia Allianz Australia; ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...

  • Case Manager

    6 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    7 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    South Brisbane, Australia Medical Protection Society Full time

    Hybrid working (Brisbane) - Annual performance based bonus - up to 15% - 25 days Annual Leave plus national public holidays and additional State and Territory public holidays (This would be pro rata) - State and Territory holiday trading option - 10.5% Superannuation contribution - A range of shopping discounts, exclusive codes and cashback deals on...

  • Case Manager

    6 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    3 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager Level 2

    2 months ago

    Brisbane, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give...

  • Aps6 Case Management

    7 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract au$60 - au$60.26 per hour**About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers....

  • Case Manager Level 2

    6 months ago

    Brisbane, Australia Allianz Australia Full time

    **CASE MANAGER - PERSONAL INJURY I BRISBANE, QLD** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract up to au$60.26 per hour- **12-month contract, possibility of extension**: - **Brisbane CBD location**: - **WFH 2 days per week** **About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds...

  • Case Manager

    3 months ago

    Brisbane, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Mobile Support

    2 months ago

    Brisbane City, Australia Tradewind Australia Full time

    Mobile Support Worker (Full-Time, Office Hours)Are you passionate about making a difference in the lives of those experiencing or at risk of homelessness? We're seeking a Mobile Support Worker to join our team, delivering in-home/ on-the-road support for clients throughout their journey towards stability and independence.About the Role: As a Mobile Support...

  • Case Manager

    2 months ago

    Brisbane, Australia QBE Insurance Group Limited Full time

    Case Manager **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager, Personal Injury** - Location: Brisbane, QLD - Role: Permanent Full Time **The opportunity** We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP...

  • Case Manager Level 1

    6 months ago

    Brisbane, Australia Allianz Australia Full time

    **CASE MANAGER LEVEL 1 - PERSONAL INJURY I BRISBANE, QLD** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners,...

  • Case Management Officer

    6 months ago

    Brisbane, Australia Queensland Police Service Full time

    Provide accurate and timely advice on applicant cases and associated recruitment and selection policy and practices. Regularly monitor and evaluate staff in accordance with performance criteria and provide on-the-job training/mentoring to relevant team members. Contribute to the ongoing review and development of police recruiting process. Your key...

  • Case Management Officer

    6 months ago

    Brisbane, Australia Queensland Police Service Full time

    QPS provides places of detention across the state for persons who have been denied bail and are awaiting their first or subsequent appearance in court. Following the decision of the court, prisoners who are remanded or sentenced then remain in a QPS Watchhouse until they are transferred to either youth detention or correctional centre. The State Custody Unit...