Case Officer

2 weeks ago

Canberra, Australia Commonwealth Superannuation Corporation (CSC) Full time

Posted: 22/02/2024

Closing Date: 08/03/2024

**Job Type**: Permanent - Full Time

Location: Canberra

Job Category: Insurance & Superannuation

**CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100 years.**

CSC is a superannuation fund with approximately $60 billion in funds under management.
CSC is a progressive future focused employer with a drive to make a difference in the retirement outcomes for our customers.
Our purpose is to build, support and protect better retirement outcomes for all our customers. Our mission is to be the trusted and valued partner who achieves long-term investment objectives, guides informed retirement decisions, and gives our customers peace of mind that their futures are in safe hands.

**The drive to make a difference.**

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

**Your new role**

As a Case Officer/Senior Case Officer, you will be undertaking case management for a range of reconsideration requests for all CSC administered schemes. This will include the management of death and invalidity claims, as well as various superannuation benefit related matters.

This is a customer focused position that allows you to be part of a collaborative, hard-working, close knit team who are passionate about what they do. In this position, you will manage your individual workload and reconsideration cases throughout the appeal process. This means performing full investigations, collating evidence from customers, as well as compiling and drafting papers to be considered by the respective Reconsideration Committees.

**What you’ll need to excel**
- Ability to organise own work, set appropriate priorities and undertake work with limited supervision
- Strong information gathering skills and written communication skills
- Excellent administration and communication skills, with the ability to condense data and communicate in a clear, simple and effective way
- Resilience and customer care, guiding our customers throughout the entire process with empathy and understanding, managing sensitive matters in a professional and effective way

**The following skills and qualifications are desirable**
- Case management experience (carrying out investigations and assessments in a superannuation/ insurance claim environment)

**Desired Skills and Experience**:
**What you’ll get in return**

Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.
You will have engaging and meaningful work in an environment where you have the opportunity to contribute to our Customers retirement journey and make a difference every day to the lives of others.** **You will have access to work from our contemporary, collaborative and sustainable workspaces in Canberra.
- Permanent full time position in a supportive team environment with growth potential
- Hybrid office and work from home - 3 days per week in our modern and collaborative office spaces
- On the job training to ensure your success in this specialised role
- Supporting our customers throughout the appeals process and provide understanding at a challenging time

**How do I apply?**

**Applications close: 5:00pm, Friday 9 March 2024**

Click** here** to view internal opportunities

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