Support Coordinator

4 weeks ago

Cranbourne, Australia Simply Helping Gippsland South and West Full time

Join a "for purpose" disability & aged care company in a growing industry
- Permanent full-time role offering attractive salary
- Ongoing career development and training opportunities

**Who we are**

Our simple mission is to provide skilled and trusted in-home care and support services that add value, meaning and dignity to the lives of others.

We enable our people to provide the best possible care to our clients by continuously investing in their learning, development and wellbeing.

**Our culture**

We are committed to developing a culture that lives by the Simply Helping Gippsland South and West values; **compassion**, **communication**, **reliability **and **trust**.

Simply Helping Gippsland South and West is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome all staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

**Our benefits**

As a Simply Helping Gippsland South and West employee, benefits you'll be able to take advantage of include;
- Monthly recognition and reward for 'Employee of the Month'
- Ongoing training and development
- Career development opportunities

**Position**:
An exciting opportunity exists for a NDIS Support Coordinator to join our team at Simply Helping Gippsland South and West (SHGSW) on a full-time basis.

The primary purpose of the role will be to ensure that NDIS support coordinated participants are proactively assisted in optimising the use of their NDIS plans and aligning their budgets and goals. You will also assist NDIS participants to engage with support services, Allied Health practitioners and social and community activities, building on their current informal supports, and guiding them through the NDIS process.

Key Responsibilities:

- Manage an assigned case load
- Engage and support NDIS clients to meet their plan goals within the NDIS framework
- Conduct and maintain up-to-date goal tracking and risk assessment
- Provide appropriate information and advice to NDIS participants, sighting official NDIS publications where necessary
- Complete service agreements and care delivery plans
- Liaise with internal and external service providers to maintain continued support for participants
- Connect participants to appropriate external allied health services
- Maintain communication with external/internal services to ensure continuity of care for participants
- Monitor budgets and work with participants where the need for a change of circumstance is required
- Support participants in providing NDIS-requested evidence for reviews
- Ensure NDIS participant records are strictly maintained and kept up-to-date
- Remain up-to-date with relevant legislation and industry regulations

Key Attributes:

- Passion for supporting individuals and families
- Strong verbal and written communication
- Ability to develop rapport with internal and external stakeholders
- Eagerness to learn and grow within the company
- Effective time management
- Ability to manage competing priorities

A NDIS participant would like to go on a holiday with a support worker. The location is not far from where they live, and it would only be for 2 nights. They are supported for social and community most days as they are independent and mobile.

Please write a concise summary of what information you would seek, from whom, and how you as the support coordinator would assist the participant, explaining what actions should be taken and by whom.

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