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Contact Centre Sales Co-worker

4 months ago

Perth, Australia IKEA Full time

Who you are

This roles gives you the opportunity to have a more flexible work environment with working from home an option for some shifts per fortnight. The remainder of your shifts would require you to work from our office at IKEA Perth store. You will need to ensure that you have a fast and reliable wired internet connection to be considered for this role. And a safe and ergonomic workspace, free from disruption.

With a passion for home furnishings, you are energized by sales growth and being part of a successful team. You are friendly and personable and are able to easily build rapport with others across different mediums. With an eye for detail and design you connect strongly to people’s life at home, and have genuine interest in both their dreams and frustrations. You are motivated by finding the best possible solutions to our customers home furnishing needs and are always striving to ensure they have the best possible shopping experience. Together with excellent communication skills, you have a good understanding of our omnichannel environment.
- Available to work a mixture of shifts (8:45am - 8:30pm) which include, morning, afternoon and late nights, as well as every second weekend (both Saturday & Sunday)
- Be available to attend 4 weeks full time training (Monday to Friday - 8AM - 4PM or 8am
- 5pm)

**Your responsibilities**

As Customer Support Centre Selling Co-worker, your responsibilities will include, but not limited to:

- Support in driving the remote selling our customers including generating leads, planning and purchasing.
- Focus your understanding on our customers needs and suggest home furnishing solutions that will solve their challenges, including proposing add-on products, working with cross selling and upselling.
- Use your specialist knowledge of the product range and IKEA services, to educate co-workers in order to secure a high level of knowledge about the features and benefits of IKEA's products and available services.
- Understand and take responsibility for your contribution in achieving the goals and action plan for your area of responsibility.

**Together as a team**

At the customer support centre, we’re constantly finding new ways of making real connections with our customers to maximise sales and profitability within the IKEA Vision of creating a better everyday life for the many people

The Selling team compliment the customer support centre by ensuring our customers remote shopping experience is like no other. Utilising their extensive knowledge of the IKEA product range to provide customers with a complete home furnishing solution.

Additional information

This opportunity is permanent full time, 76 hours per/fortnight.