Territory Manager

7 months ago

Melbourne, Australia Minor Figures Full time

**ABOUT THE ROLE**:
This is a fast-paced and high-autonomy position for a true sales professional with deep experience in Coffee or Coffee-Adjacent sales.

You will actively prospect and close new accounts, while continuing to build the best relationships with your key distributor partners, roasters and cafes in NSW. You’ll be responsible for a go-to market strategy that will land new accounts, increase customer loyalty, improve account retention, build distribution growth, and improve company profitability.

You are also responsible for your market working collaboratively with marketing to drive sales and brand love, operations to ensure full and reliable supply and finance to build your market’s forecasts.

**WHAT YOU’LL BE RESPONSIBLE FOR**:
As Territory Manager for NSW in Australia, sure, we have duties below, but don't feel you're limited to them. Let's run through them:

- Building relationships, credibility & networks with Independent Cafés or other outlets where hot beverages are sold within the foodservice environment initiated from current network (roasters/distributors), event leads or cold calling
- Building territory based distributor, roaster and trade related relationships with Push and Pull strategies with distributors/roaster sales teams so we can collaboratively work alongside each other.
- Be a thought leader for our customers
- Managing a given territory in a timely and efficient manner and maintaining a solid customer database (CRM). This may include regional areas requiring overnight stays.
- Participating in Foodservice and Coffee related trade shows, events and industry functions as required
- Develop best in class relationships with buyers (new and existing) ensuring we are giving them all the love and attention they need.
- Help on-board new accounts and grow these in the most effective way. We want to see creative thinking and fresh ideas.
- Liaise with distributors to arrange fulfilment of sales
- Reporting - track and report on monthly distribution / sales performance
- Be the eyes and ears on the ground; Identify market trends and opportunities and develop action plans for MF to stay ahead of the market.
- Embody and positively promote Minor Figures mission, values and brand messages

**ABOUT YOUR TEAM**:
Reporting into our Market Development Manager for NSW, you’ll be working closely with the sales, marketing and operations teams who bring a tonne of experience and energy to this part of our business, who are mainly based in Melbourne, but we’ve got a few in other parts of Australia and wider APAC.

The MF team is a tight knit group who are passionate about coffee and excited to be on the Minor Figures brand journey. We like to dive into the deep end, get our hands dirty, and are proud to be a part of driving forward one of the most exciting brands in Australia. We support each other to build business and work best in a fast paced environment.

**ABOUT YOU**:
We want people to come into Minor Figures to be a true version of themselves every day. Every day. No matter if you're up, or if you're down, we want people that embrace every day being different. People that can bring the energy, support their team mates when the times get hard, but not hold off from asking for support themselves.

We hire humans, not machines, so let’s look at the key skills that we love to see. People that:

- Live and breathe their authenticity and individuality in everything that they do.
- Take pride in what they do, and inspire others to do the same.
- Have a sense of fun and adventure, along with a hands on & a can-do approach.
- Not be phased by constant change and challenges and willing to adapt and implement solutions.
- Collaborate like crazy & have a willingness to help in all areas of the business when needed.
- Approach every day like it’s day one. Committed, open minded and ready to enjoy every exhilarating second.

Look, we’ll level, this is a hands-on role & we’re rarely chained to our desks. We believe that rolling up our sleeves, building relationships at coffee shop level is vital. We’d expect you’d be regularly visiting existing customers as well as cold calling potential new customers.

As the Territory Manager leading the way in NSW, you’ll ideally be someone who:

- Has a proven track record as a Café professional Roaster/Barista/Café Manager/Territory Manager in the Café/Foodservice channel
- Possesses strong communication, customer service and negotiation skills
- Comes with a high level of sales DNA and resilience is critical for this role
- Has knowledge and understanding of the Café/Foodservice channel
- Can easily & passionate chat to people about and coffee and sustainability
- Brings high levels of energy and inspiration to what they do & why they do it
- Has a natural flair for delivering excellent customer service
- Is able to demonstrate their ability to engage and influence end customers and distributors in advocating Minor Figures products

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