M&s Technical Analyst

4 months ago


South Bank, Australia Product and Technology Full time

**Job no**: 522924
**Brand**: Product and Technology
**Work type**: Full time
**Location**: Queensland
**Categories**: Information & Technology

**Your Responsibilities**:
Application Support

Customer Service Support
- Acts as the contact point for all cases received via phone, chat and via the case queue
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate

Consultancy
- Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution
- Identifies, evaluates and recommends options, implementing if required
- Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements
- Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited

Specialist Advice
- Actively maintains knowledge in one or more identifiable specialisms.
- Recognises and identifies the boundaries of their own specialist knowledge
- Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation

Incident Management
- Prioritises and diagnoses incidents according to agreed procedures
- Investigates causes of incidents and seeks resolution
- Escalates unresolved incidents
- Facilitates recovery, following resolution of incidents
- Documents and closes resolved incidents according to agreed procedures

Sales Support
- Provides customer service, including technical advice and guidance on all matters bearing on the successful use of complex products and services
Helps customers to clarify their requirements; documents the conclusions reached

Service Level Management
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
- Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions

Database Administration
- Assists in database support activities

**Who you are**:

- Prior experience in a call centre or in travel (essential)
- Customer facing consultancy experience (highly desirable)
- Knowledge of FCTG's corporate business' and how they relate to FCTG
- Prior Travel Manager Experience (desirable)
Prior experience in an IT support desk (desirable)

**What you'll enjoy**:

- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

Development: Individualised Learning & Development pathway options

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Flexibility: Monday to Friday week, business hours with flexible/hybrid options

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

LI-LH2#LI

**Applications close**:
**Back to search results**

**Refer a friend


  • Systems Analyst

    3 months ago


    South Bank, Australia Global Supply Full time

    **Job no**: 523436 **Brand**: Global Supply **Work type**: Full time **Location**: New South Wales, Queensland, South Australia, Victoria, Western Australia, New Zealand **Categories**: Operations & Professional Services, Wholesale & Product, Information & Technology **About the Opportunity** This is a unique role requiring a dynamic individual who is the...

  • System Analyst

    7 months ago


    South Bank, Australia Global Supply Full time

    **Job no**: 521377 **Brand**: Global Supply **Work type**: Full time, Hybrid **Location**: Australian Capital Territory, New South Wales, Northern Territory, Remote, Queensland, South Australia, Tasmania, Victoria, Western Australia **Categories**: Wholesale & Product, Information & Technology **About the Opportunity** This is a unique role requiring a...


  • South Yarra, Australia SICE Pty Ltd Full time

    At SICE ANZ we are at the forefront of systems integration innovation with a focus on large scale infrastructure projects. Our company is embarking on exciting growth and we have a fantastic opportunity for a technical support analyst to join our team in Melbourne. This position will provide IT helpdesk & technical support, remotely and onsite, as well as...


  • South Yarra, Victoria, Australia Octopus Capital Ltd Full time

    Job OverviewWe are seeking a highly skilled Data Analyst to join our team at Octopus Capital Ltd. As a key member of our organization, you will play a vital role in helping us drive business growth through data-driven insights.Salary and BenefitsThe successful candidate will be rewarded with a competitive salary package including bonus and medical insurance...


  • South Bank, Australia Global Supply Full time

    **Refer a friend** **Job no**: 524359 **Brand**: Global Supply **Work type**: Full time **Location**: Queensland **Categories**: Operations & Professional Services, Information & Technology **About the Opportunity** - The Systems Support Assistant Team Leader is responsible for all aspects of our Australia time zone (follow the sun) support for business...


  • South Brisbane, Australia Blue Power Partners Full time

    **About Us** Blue Power Partners provides market-leading support in developing large-scale renewable energy projects. We work across the sector with a range of developers and technology companies to manage, oversee and optimize development and construction optimization of onshore wind, solar, pumped hydroelectric, battery and hydrogen projects. Blue Power...


  • South Brisbane, Australia Blue Power Partners Full time

    **About Us**: Blue Power Partners provide market-leading support in developing** **large-scale renewable energy projects. We work across the sector with a range of developers and technology companies to manage, oversee and optimize development and construction optimization of onshore wind, solar, pumped hydroelectric, battery and hydrogen projects. Blue...


  • South Yarra, Victoria, Australia SICE Pty Ltd Full time

    Job Description:SICE Pty Ltd is seeking a highly skilled Junior Support and Maintenance Engineer to join its team in the ongoing preventive and corrective maintenance, monitoring, and continuous upgrading of Operation Management and Control Systems (OMCS) and sub systems in operation.Key Responsibilities:Preventative and corrective maintenance and monitoring...

  • Product Owner Euc

    5 days ago


    South Bank, Australia Product and Technology Full time

    **Refer a friend** **Job no**: 524258 **Brand**: Product and Technology **Work type**: Fixed Term Contract **Location**: Queensland **Categories**: Information & Technology Short term contract - to 30 June 2025 At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around...


  • Dandenong South, Australia Eurofins Full time

    Job Description Full Time position Morning Shift - Wednesday to Sunday (10am - 6pm) Working in the Food Microbiology Laboratory, the Senior Analyst/Microbiologist is responsible for performing analytical methods, operating equipment/analytical instruments, and managing sample registration and disposal. The Senior Analyst/Microbiologist may have a...

  • Business Analyst

    3 months ago


    South Brisbane, Australia PPQ Full time

    Job Description We're looking for a talented Business Analyst to join the team, covering a 6 month maternity leave period. The Business Process Analyst will analyse, design, and improve business processes to enhance efficiency and effectiveness within PPQ. This role involves collaborating with various departments to understand their processes,...

  • Technical Supervisor

    1 month ago


    South Guildford, Australia Ventia Pty Limited Full time

    Technical Supervisor **Date**:15 Nov 2024**Location**:South Guildford, WA, AU, 6055**Company**:Ventia**Exciting Opportunity: Technical Supervisor on Ventia's Defence Maintenance Contract** Are you ready to step into a vital leadership role where you’ll play a key part in supporting Australia’s Defence operations?**Ventia’s Joint Defence Maintenance...

  • Analyst Programmer

    6 months ago


    South Melbourne, Australia Kogan People Solutions - recruiters Full time

    **Analyst Programmer** **Our Client**: They’re building a data intelligence platform which enables organizations to know their enterprise data and take action for privacy, protection, and perspective. Our client empowers customers to know their data, take action from their data, and unleash the value of their data. Headquartered in New York City with a...


  • South Brisbane, Queensland, Australia James Frizelle`s Automotive Group Full time

    About the Job:We are seeking a skilled Automotive Mechanic to join our team at James Frizelle`s Automotive Group in South Brisbane, QLD. This is a fantastic opportunity for an experienced mechanic to take their career to the next level and work with one of Australia's largest multi-franchise automotive dealer groups.Job Summary:This is a full-time position...

  • Business Data Analyst

    2 months ago


    South Yarra, Australia Octopus Capital Ltd Full time

    Job Description Database Assist with the continued development and scaling of Octopus Australia’s single source of truth for operational and financial data. Map and document current processes within the organisation and the future state of such systems and processes. Identify optimisation opportunities, ensuring data integrity, security, and...


  • South Brisbane, Queensland, Australia James Frizelle`s Automotive Group Full time

    We are seeking a highly skilled and experienced automotive technician to join our team at James Frizelle`s Automotive Group in South Brisbane QLD.About the Role:This is a full-time position that offers an attractive salary package, including a base salary of $80,000 per annum, plus opportunities to earn healthy commissions on labour sales achieved.As a...


  • South Brisbane, Australia CareCone Australia Full time

    **Position - **IT Service Desk Analyst **Location-** Brisbane, QLD **Employment Type**:Permanent **Work Type**:Onsite **Must have full working rights. No sponsorship.** **Role** **purpose** The purpose of the role is the delivery of first-line proactive and reactive technical support for all business areas. Working closely with IT colleagues, partners,...


  • South Yarra, Australia Reform Digital Full time

    Reform Digital is a fast-paced, full-service digital marketing agency that is growing rapidly and making a real impact. We take a client-first approach, and we believe strongly in creating business relationships built on trust - which come from incredible results and insightful conversations around digital performance. We are seeking a SEO Analyst/Marketing...


  • South Yarra, Australia Reform Digital Full time

    Reform Digital is a fast-paced, full-service digital marketing agency that is growing rapidly and making a real impact. We take a client-first approach, and we believe strongly in creating business relationships built on trust - which come from incredible results and insightful conversations around digital performance. We are seeking a SEO Analyst/Marketing...


  • South Brisbane, Queensland, Australia Lactalis Full time

    Job DescriptionWe are seeking a skilled Senior IT Service Delivery Analyst to join our team in Brisbane, Australia. This is an exciting opportunity to work with a global company, providing high-quality IT services and support to internal and external customers.About the RoleThis role will play a crucial part in ensuring the efficient delivery of IT services...