Assistant Team Leader, Systems Support

2 weeks ago

South Bank, Australia Global Supply Full time

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**Job no**: 524359
**Brand**: Global Supply
**Work type**: Full time
**Location**: Queensland
**Categories**: Operations & Professional Services, Information & Technology

**About the Opportunity**
- The Systems Support Assistant Team Leader is responsible for all aspects of our Australia time zone (follow the sun) support for business critical systems used by Global Supply and our Selling Partners globally.
- As the Systems Support Analyst and Assistant Team Leader based in the Southpoint Brisbane HQ, you will be responsible for the day-to-day 3rd level support for TravelBox, Travolutionary, HotelHub, HotelSource and associated systems, to ensure the delivery of system up time, triage, remediation and speed to resolution that enhances the value of Flight Centre Global Supply’s business systems.

**What you will be doing**:

- Act as an intermediary between vendors and system users on day-to-day technical issues for all systems used by Global Supply
- Support and analysis of system-related issues through to resolution
- Analyse workflow to maintain process maps and isolate areas of opportunity for business improvement
- Review and approve system enhancements to ensure they meet the business’ requirement
- Assist with the implementation of system enhancements across the global user "business as usual" plan
- Grow, Develop and inspire the team to be the best that they can be
- Effectively lead the team to achieve team results
- Train, develop and support team members
- Documentation of processes
- Contribute to the drive and success of the entire Supply Operations Systems area

**What you will need**:

- Essential_
- 2+ year(s) experience in an environment requiring the transfer of complex information, including:

- Capture of information, active listening etc
- Dissemination of information via written communication
- Organising and chairing meetings with business representatives
- Exposure to travel systems such that there is an understanding of the complexities of global booking systems
- Desirable_
- 1+ year(s) previous experience in a leadership role
- Knowledge of Jira Service Desk, travel management and Travelbox systems, HotelHub, HotelSource, HELiO
- Previous experience working with system development, release management, system testing and helpdesk support

**What you'll enjoy**:

- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment**W**_e value you_**

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you
- #LI-CM1#LI-Onsite

**Applications close**: 13 Dec 2024 E. Australia Standard Time

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