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Tenancy Services Manager
3 months ago
**_Do you want your work to make a difference for NSW?_**
- Together, we create thriving environments, communities and economies._
- **Great opportunity to be a key support in the delivery of accommodation to teachers and police officers in rural NSW**:
- **Temporary full-time opportunity up to November 2024, Parramatta location with flexible/hybrid working model**:
- **Salary relative to experience and ranges from $116,211 to $128,061 + super**
Our NSW Land and Housing Corporation (LAHC) team is currently seeking to appoint a **Tenancy Services Manager** within the Housing Services Division to lead a team of Tenancy specialists to ensure efficient and effective customer, property leasing and management services partners and advisors for teachers and police officers in rural NSW.
In this role you will be managing a team of up to 8, that are responsible for front line customer service delivery and administrative responsibilities in relation to residential tenancy management.
**About You**
Client service is paramount in our day-to-day efforts, and you will work closely with your team to ensure they are effectively dealing with customer complaints and enquiries. You will have proven capability in leading a team within a similar environment.
Ideally, we are seeking someone with a customer delivery experience including an understanding of residential tenancy management and NCAT hearings.
This is an excellent opportunity to join a dedicated and highly regarded team together with significant opportunity to be a key contributor in supporting the Land and Housing Corporation in the delivery of outcomes for the people of NSW. We also offer career development and advancement opportunities.
**Essential Requirements**
- Ability to travel to rural locations, which may include overnight stays.
- Current NSW Drivers Licence
For more information read the full Role Description: Tenancy Services Manager
**About Us**
- The _Department of Planning and Environment_’s (DPE) vision is to create thriving environments, communities and economies for the people of New South Wales. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department._
In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DPE supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.
LAHC is a Public Trading Enterprise within the DPE cluster responsible for the public housing portfolio. LAHC owns and manages the Government’s public housing portfolio of some 125,000 properties within New South Wales.
Housing Services is part of the Land and Housing Corporation (LAHC) and has responsibility for managing the Teacher Housing Authority and NSW Police Force Housing.
Housing Services delivers excellence in housing for key government employees predominantly in rural and remote NSW. We seek to deliver continuous improvement and innovation ensuring customer-focused outcomes and quality accommodation for the government employees and families. We work hard to ensure the accommodation we provide becomes the customer’s home away from home.
**To Apply**
DPE strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so.
**Applications close Thursday August 3**rd** at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._
**Looking for more information or assistance in applying?**
Our Diversity team can assist to:
- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks
LAHC is a workplace that values our First Nations employees, their culture and their experiences. We are committed in becoming the employer of choice by creating a safe and welcoming environment. We are committed to work alongside our First Nations communities to support their social, cultural and economic aspirations and as a culturally inclusive workplace, provide a safe environment, where employees feel secure in their own identity, culture and community.
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