Support Coordination

6 months ago

West Perth, Australia McMillan Shakespeare Full time

Plan Partners is a business formed to help people living with a disability to bring their NDIS plans to life. We are leading provider of plan management and support services, and our purpose is to enable people living with disability to live the life they want. We are making a difference by taking care of the administration of their NDIS plans, providing guidance and advice, and allowing them to focus on what is important getting on with getting the most out of life. We accept requests for service from the National Disability Insurance Agency (NDIA) and self-referrals to provide coordination of supports for customers of the scheme.

About the Role

The Support Coordination Team Leader is required to have a strong understanding of the performance metrics and needs to achieve a balance between productivity and quality to achieve the Key Performance Indicators. The leadership (coaching & mentorship) and culture facilitated through this role is a key input into staff engagement, and retention.

The role also has a focus on using skills and knowledge to initiate and maintain growth in the support coordination business, through partaking in networking and brand development opportunities.

Please note that this is a Hybrid Working Arrangement (with minimum 2 days in the office)

Key Responsibilities

Our Business:

- Lead the daily operation of a Support Coordination Team (SCT) to ensure service delivery & productivity standards are met & maintained in line with Plan Partners business objectives.
- Understand & use the key reports & dashboard supporting your team's performance (customer activity, billable hours, efficiency, closed cases, and plan utilisation) daily, weekly, and monthly.
- Model behaviours integral to good people management and Plan Partners values of offering person-centred care, and prescribed behaviours in the Plan Partners Code of Conduct

Our People:

- Responsible for the creation & maintenance of a motivated, committed, and productive team.
- Actively leads, mentors, and develops frontline staff, providing coaching and feedback on an informal, day to day basis, as well as via regular one on one catch ups and performance reviews.
- Complete required number of quality scorecards each week.

Our Customer:

- Support and identify continuous improvement opportunities that support Business, People & Customer performance pillars within the SCT.
- Monitor SC Queue daily, manage and allocate customers to caseloads based on capacity (National consultation) and skills of the employee.
- Manage escalated complaints sensitively and in line with policies, procedures and NDIA Commission standards and reporting requirements.

Selection Criteria

Capabilities & Behaviours:

- Well-developed interpersonal and communication skills, both written & verbal
- Organisation & time management skills to ensure operational efficiency.
- The ability to motivate staff and empower staff towards agreed goals and objectives.

Knowledge & Experience:

- Experience managing / coaching front line staff.
- Experience in customer service focused position
- High level interpersonal, communication, problem-solving and negotiation skills, and demonstrated ability to work collaboratively with a range of people, partner agencies, community organisations and other stakeholders; as well as developing meaningful relationships in the community.

Qualifications:

- Qualifications or relevant experience in fields similar to Social Work, Service Coordination, Case Management, Allied Health and/or Disability specific.
- Minimum Cert IV in Disability, or other Human Services Qualification (desirable).

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

  • Experienced Level 2 Support Coordinator

    6 months ago

    Perth, Australia Clarity support coordination Full time

    Clarity Support Coordination is seeking an experienced level 2 coordinator to join the team CSC is a well-established NDIS registered provider, who have been supporting participants of the NDIS to find Clarity in the NDIS system and with their NDIS plans. We are seeking someone with enough experience, who can hit the ground running. Perth, WA based The...

  • Specialist Support Coordinator

    5 months ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Teacher - Learning Support Coordinator

    4 days ago

    West Perth, Australia Department of Education, Western Australia Full time

    This is a permanent full-time position commencing Term 1, 2025 Southern River College is seeking a passionate Teacher – Learning Support Coordinator to join our dedicated and supportive team Southern River College seeks to create opportunities for all students progressing through their educational journey. With our Australian Tertiary Admission Rank...

  • Ndis Support Coordinator

    5 months ago

    Heidelberg West, Australia Darling Daughters Full time

    **About Us**: Darling Daughters is a leading provider of specialized care and support services for families and individuals with diverse needs. We pride ourselves on delivering compassionate and professional support that enhances the quality of life for our clients and their loved ones. **Position Overview**: We are seeking a dedicated Support Coordinator...

  • Support Services Coordinator

    4 weeks ago

    West Melbourne, Victoria, Australia Annecto Full time

    About the RoleThe Support Coordinator will work within the DHHS programs and the NDIS framework to provide leadership across multiple levels of coordination and transition supports for all Disability and NDIS participants.The incumbent will contribute to the development of service practice through regular staff meetings, planning processes, policy reviews,...

  • Support Coordinator

    6 months ago

    Perth, Australia District 360 Supports Full time

    **oin Our Team as a Support Coordinator at District 360** Are you passionate about making a significant impact in the lives of individuals with complex psychosocial and disability needs? District 360 is seeking a dedicated Support Coordinator who embodies our core values of compassion, innovation, and excellence. This full-time contracted position requires...

  • Support Coordinator

    5 months ago

    Perth, Australia BB Recruitment & Consulting Services Full time

    We have a dynamic and compassionate organisation dedicated to providing exceptional support and care to individuals with disabilities. They are committed to empowering their clients to lead fulfilling lives and achieve their goals. As an NDIS-approved provider, they are seeking a dedicated and enthusiastic Support Coordinator to join their team. As a...

  • Support Coordinator

    6 months ago

    Perth, Australia BB Recruitment & Consulting Services Full time

    We have a dynamic and compassionate organisation dedicated to providing exceptional support and care to individuals with disabilities. They are committed to empowering their clients to lead fulfilling lives and achieve their goals. As an NDIS-approved provider, they are seeking a dedicated and enthusiastic Support Coordinator to join their team. As a...

  • Support Coordinator

    6 months ago

    Perth, Australia BB Recruitment & Consulting Services Full time

    BB Recruitment & Consulting is a dynamic and forward-thinking organisation that significantly impacts healthcare and social services. With a solid commitment to improving lives and fostering community well-being, They have gained a reputation for their innovative approaches, compassionate care, and dedication to creating lasting positive change. Are **you**...

  • Disability Support Coordinator

    3 weeks ago

    West End, Australia Feros Care Full time

    About the RoleFeros Care is seeking a dedicated and compassionate Disability Support Coordinator to join our team. As a key member of our Local Area Coordination team, you will play a vital role in supporting people with disability to access and navigate the National Disability Insurance Scheme.Key ResponsibilitiesDevelop and implement individualized plans...

  • Support Coordinator

    1 month ago

    West Melbourne, Australia annecto Full time

    Western Melbourne, VIC, Australia, 3003 - Fixed Term Full time **WHAT’S IMPORTANT TO YOU?** - **Fulltime Fixed Term position**: - **Ongoing learning and development opportunities**: - **Generous salary packaging options**: - **$73,799.72 - $79,131.80 + 11.5% super** **ABOUT OUR ORGANISATION** Annecto - is an independent, not for profit association...

  • House Coordinator Perth

    7 months ago

    Perth, Australia Disability Empowerment and Support Foundation Full time

    **Introduction**: Disability Empowerment and Support Foundation (DESF) DESF provides staff to various SIL Providers in WA with services from administration to disability support workers. **Description**: The Disability Empowerment and Support Foundation is seeking a dedicated individual to join our team as a House Coordinator in the Perth area. This role...

  • Projects Coordinator

    6 months ago

    West Perth, Australia APM Full time

    As the Projects Coordinator within our Property team, you will be responsible to assist project managers with the coordination of resources, equipment, meetings, and information. This position will also offer Project Coordination support across the Property Department. This is a 12-month contract in a part-time capacity. **In this role you will** - Sharing...

  • Operations Support Coordinator

    2 weeks ago

    Perth, Western Australia Epiroc Full time

    Job OverviewEpiroc is a leading manufacturer of cutting-edge equipment for the mining and construction industries.We are seeking an Operations Support Coordinator to join our team in Perth. As an Operations Support Coordinator, you will play a critical role in overseeing remote support activities, managing escalations, optimizing support services, and...

  • Marketing Coordinator, Insurance

    2 months ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” A permanent full-time opportunity now exists for a Marketing Coordinator (Insurance) to join the Brand &...

  • Support Coordinator

    2 weeks ago

    Perth, Western Australia inx software Full time

    Unlock your career potential in a dynamic, fast-growing global software company.We are seeking an exceptional Executive Assistant to join our team and provide comprehensive administrative support to senior executives. This role is ideal for someone with excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently...

  • Executive Support Coordinator

    4 weeks ago

    Perth, Western Australia Talent Right Full time

    Job Title: Executive Support CoordinatorJob Summary: We are seeking a highly organized and proactive Executive Support Coordinator to join our team at ADP Store Fixtures. As an Executive Support Coordinator, you will be responsible for providing administrative support to the Directors and Sales Team, as well as managing the day-to-day operations of the...

  • Ndis Support Coordinator

    6 months ago

    Perth, Australia BB Recruitment & Consulting Services Full time

    **Job description** We have a dynamic and compassionate organisation dedicated to providing exceptional support and care to individuals with disabilities. They are committed to empowering their clients to lead fulfilling lives and achieve their goals. As an NDIS-approved provider, they are seeking a dedicated and enthusiastic Support Coordinator to join...

  • Mobilisation Coordinator

    5 months ago

    West Perth, Australia Page Personnel Full time

    Faced paced and dynamic environment **About Our Client**: Page Personnel has partnered with a Work Health and Safety On-site provider that support remote mining, racecourses and construction businesses with on-site medical, emergency response, risk management training and occupational health support services. The key duties of this role are, - Onboard new...

  • Marketing Coordinator

    5 months ago

    West Perth, Australia APM Full time

    **About the role** Reporting to the Marketing Manager, Health & Disability and based in either one of our corporate offices in Perth, Sydney or Brisbane on a hybrid basis, you will provide support for our marketing campaigns and projects driving growth across APM’s Health & Disability portfolio throughout Australia and internationally. You will join the...