Reservations Agent

3 months ago

Mascot, Australia PULLMAN Full time

**Company Description**
Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. The hotel offers a fantastic food and beverage product with Mobius Bar & Grill located on premise. The hotel delivers a creative space for creative thinkers and discerning entrepreneurs via 3 conference rooms and 2 executive lounges.

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with us as the hotel welcomes our corporate & leisure guests.

What you will be doing:

- Consistently offering exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system

**Qualifications**
- Guest focused personality is essential
- Prior experience working with Opera or a related system is preferred
- Strong interpersonal and problem-solving abilities
- Full valid Australian working rights

**Additional Information**
At Accor, we believe HOSPITALITY IS A WORK OF HEART

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. You can be all you are Grow & create your path Work with purpose Enjoy and feel valued

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

**Benefits Your Way**:

- The opportunity to Work Your Way across the much-loved Accor Brands
- Discounted accommodation & Food and Beverage with Accor worldwide from day one
- Annual Service Recognition, Accor Tenure Milestone recognition, Accor paid parental leave, EAP and much more Accor Partner Benefits

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