Parts Administrator

4 weeks ago

Brisbane, Australia Corestaff Full time

**PARTS ADMINISTRATOR**:

- Admin / Secretarial / Office Support
- Administration
- Brisbane
- Contract or Temp

15/3/2024
- Immediate Start
- 6-Month Contract
- Monday - Friday | 38 Hr Week | Weekly Pay

**About Our Client**:
Our client, based in Acacia Ridge, QLD are seeking an experienced Parts Administrator for ongoing day shift Monday to Friday, 38 hours with optional overtime.
- **About the Role**:
This role primarily exists to provide support to the parts operation specifically related to department and customer communication, collect customers and service order expediting to meet the company expectations and ensure customer satisfaction.
- **Your duties will include but are not limited to**:
**Functional Self-Leadership Objectives**
- Ensure safety goals are achieved through personal commitment, no harm to self or others and participation in safety initiatives
- Actively listened to and built positively on others’ ideas
- Display fairness, exhibit trust and create real teamwork and sharing
- Ensure business direction, team purpose and change agenda is understood, agreed to and work activities are aligned
- Seek formal and informal development opportunities for growth
- Proactively seek and maintain collaborative working relationships with peers and manager to deliver results

**Functional Objectives**
- Ensure customer expectations and service standards are understood and delivered within

agreed timeframes- Ensure safety procedures and practices are implemented and applied
- Ensure agreed methods and measures are followed for reliable results for customers
- Ensure financial processes and systems are complied with
- Achieve reliable results by utilisation of agreed methods and measures
- Ensure opportunities for continuous improvement are identified and reported
- Achieve cost savings through effective use of resources
- Ensure targets, due dates and quality standards are met
- Ensure role competence is achieved through proactive self-development and training

**Role Specific Deliverables**
- Proactively contact collect order customers parts have been set to delivered status
- Ensure customer collect orders are monitored and collected within reasonable timeframe
- Work with service to expedite all machine breakdown parts requests Order entry processing
- Provide support to Call Centre console as required
- Cherwell ticket management
- SharePoint order management
- Parts.Cat.Com order support
- Source Parts backorders directly at point of document creation
- Ensure the freight recovery policy and procedures are adhered to
- Review of customer backordered parts orders and update outstanding customer orders
- AX critical tasks including OTIF review
- Customer communication, providing excellent customer service to internal and external customers
- Assist in reconciling cash sale account entries
- Process the Supply Chain Department credits
- Monitor cash sale invoices and refunds
- Perform administrative duties as assigned by the Parts Foreman or Parts Manager

**To be successful for this role you will need the following**:

- Certification in Business / Office Administration desirable
- Current Open Driver's Licence
- Minimum 1 years' experience in a Parts Administrative role
- Previous exposure to mining / heavy equipment industries and the legislation and regulations they operate within
- Excellent computer knowledge, working with Microsoft Office, systems and data bases
- Knowledge of systems such as AX / SIS
- Knowledge of products and services
- Proven stakeholder and customer engagement with high degree of confidentiality, professionalism and confidence

**Benefits**:

- Immediate start
- Weekly pay
- Paid inductions on commencement
- Paid medical time on commencement
- Career development opportunities
- Exclusive access to our benefits platform that offers savings at over 60 major Australian Retailers across the country.

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