Pawsey Helpdesk Technician

2 weeks ago

Perth, Australia CSIRO Full time

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**Child safety**:
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

**The opportunity**:

- **Supportive, rewarding, inclusive and truly flexible environment.**:

- **Innovative and collaborative workplace with fantastic flexibility**:

- **Join CSIRO - Australia's premier research organisation**

The Helpdesk team is part of the Technology Services group and is responsible for the delivery of effective and timely IT support within Pawsey. The role takes on responsibility for the management of tickets and first level issue management and resolution, reporting, escalation and follow-up management of issues and other tasks as required across the business.

**Your duties will include**:

- Contribute positively to stimulate and promote a team approach and develop sound working relationships with clients on a day-to-day basis as a representative of Pawsey.
- Deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or requests with a focus on quality over quantity.
- Investigate technical issues and propose/develop/adapt/test & implement solutions.
- Identify tasks/issues that cannot be resolved and refer them to senior support staff and/or Technical Specialist Teams.
- Develop, maintain and expand individual skills which are of benefit to the services delivered by Pawsey and that contribute to the skill set of the Helpdesk Team.

**Location**:Pawsey Centre - Kensington, Western Australia

**Salary**:AU$70,874 to AU$90,202 plus up to 15.4% superannuation

**Tenure**:Indefinite

**Reference: 96889**

**To be considered you will need**:
**Essential**:

- A strong service delivery focus, including excellent oral and written communication skills and effective interactions with clients regardless of their levels of IT skill and experience.
- Demonstrated experience in a customer service environment and supporting a broad range of IT services.
- A proven track record as team player showing initiative, self-motivation, plus an ability and willingness to perform with mínimal supervision and follow defined procedures accurately and consistently.
- Ability to collaborate with other teams in order to achieve operational objectives including assistance with undertaking project work with technical services teams for new installations, upgrades, configuration and troubleshooting.

**Desirable**:

- Experience in supporting operating environments other than Microsoft Windows, especially Linux/Unix operating systems.
- Experience with Atlassian ticketing and documentation systems.

For full details about this role please review the Position Description

**Eligibility**:
**Flexible working arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today

**How to apply**:
**Applications close**:
Sunday, 14 July 2024, 11:00pm AEST/AEDT

  • Level 1-2 Helpdesk

    3 weeks ago

    Perth, Australia PRA Full time

    Join Our Team as an Level 1-2 IT Helpdesk Technician! Are you a tech-savvy problem solver with a passion for providing top-notch IT support? We're looking for you! **Requirements**: - Strong Communication Skills ✨ - Thrives Under Pressure - Ticket-Taking Pro - Office O365 Wizard - ‍ -️ As our IT Helpdesk Technician, you'll be the hero our team...

  • IT Service Desk Officer

    2 weeks ago

    Perth, Australia CSIRO Full time

    **Acknowledgement of Country**: CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation **The Opportunity**: - **Supportive,...

  • IT Service Desk Officer

    2 weeks ago

    Perth, Western Australia CSIRO Full time

    Acknowledgement of Country:CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliationThe Opportunity:- Supportive, rewarding, inclusive and...

  • IT Technician

    2 weeks ago

    Perth, Australia OUI Recruitment Full time

    Flexibility. - Progression and certifications. - Supportive environment. **IT Technician - $65k - $75k** **Perth, Permanent, Full time** **Business snapshot**: National-based managed service provider, with operations in eastern and western Australia. They provide services in cyber security, hosting, cloud technologies and disaster recovery services. What...

  • IT Technician

    2 weeks ago

    Perth, Australia OUI Recruitment Full time

    Flexibility. - Progression and certifications. - Supportive environment. **Position**: IT Technician **Location**: CBD, Perth **Type**: Permanent **Salary**: $65,000 - $75,000 + super **Business snapshot**: National-based managed service provider, with operations in eastern and western Australia. They provide services in cyber security, hosting, cloud...

  • IT Technician

    2 weeks ago

    Perth, Australia OUI Recruitment Full time

    Flexibility. - Progression and certifications. - Supportive environment. **Position**: IT Technician **Location**: CBD, Perth **Type**: Permanent **Salary**: $65,000 - $75,000 + super **Business snapshot**: National-based managed service provider, with operations in eastern and western Australia. They provide services in cyber security, hosting, cloud...

  • IT Technician

    2 weeks ago

    Perth, Western Australia OUI Recruitment Full time

    Flexibility. Progression and certifications. Supportive environment.IT Technician - $65k - $75kPerth, Permanent, Full timeBusiness snapshot:National-based managed service provider, with operations in eastern and western Australia. They provide services in cyber security, hosting, cloud technologies and disaster recovery services. What makes this company...

  • Ict Service Desk Technician

    3 weeks ago

    Perth, Australia CMW Full time

    CMW is a trans-Tasman Geotechnical Consultancy with 10 offices and over 200 employees throughout Australia and New Zealand. Our projects cover construction and civil engineering from larger long-term national roading projects to smaller residential developments. CMW has maintained year on year growth since establishing in 2012 and our Perth office is...

  • Ict Service Desk

    2 weeks ago

    Perth, Australia Robert Half Full time

    Provide top-notch end user support with strong communication and customer service skills in an enterprise level environment. At Robert Half, we are dedicated to delivering exceptional IT solutions to our clients. We're currently seeking a Helpdesk Technician to join one of our esteemed clients in Perth. If you are passionate about IT and possess outstanding...

  • Service Desk Officer

    2 weeks ago

    Perth, Australia Robert Half Full time

    Support Engineer wanted to join our tight-knit IT team providing exceptional customer service and delivering level 1 & 2 support. Are you an experienced Service Desk Technician with a passion for technology and problem-solving? Do you thrive in a fast-paced, high-pressure environment and enjoy being a part of a tight knit IT team? We are currently seeking a...

  • Service Desk Analyst

    2 weeks ago

    Perth, Western Australia Paxus Australia Pty Ltd Full time

    Posted 24 July 202- SalaryNegotiable LocationPerth Job type Contract DisciplineIT General Reference262373_Job description:Calling all level 1 or 2 Desktop Technicians. Our client is looking for 3 enthusiastic people to join their team. Our client is looking to expand their team and they have a great centrally located CBD office.Below is a snapshot of the...

  • IT Technician

    3 weeks ago

    Perth, Australia GHD Full time

    **At GHD, we don’t just believe in the power of commitment, we live and breathe it every day** At GHD, our business is undertaking a digital transformation in its use of tools, processes, and technologies. We are embracing cloud technologies and have significant new and existing projects underway across all regions in which GHD operates. **Working within...

  • IT Technician

    2 weeks ago

    Perth, Western Australia GHD Full time

    At GHD, we don't just believe in the power of commitment, we live and breathe it every dayAt GHD, our business is undertaking a digital transformation in its use of tools, processes, and technologies. We are embracing cloud technologies and have significant new and existing projects underway across all regions in which GHD operates.Working within IS, this...

  • IT Team Leader

    3 weeks ago

    Perth, Australia Centurion Full time

    **The Opportunity** Are you ready to elevate your career and make an impact? We are looking for an all-round IT Team Leader to join our ever-growing IT Support team, based out of our Perth depot. Reporting to the IT Service Delivery Manager, you will work closely with our Network & Infrastructure Team to ensure a high-level support for internal & external...

  • Help Desk Support Technician

    2 weeks ago

    Perth, Western Australia K&L Gates Full time

    IT | Perth MetropolitanClosing date: 18/01/2023About the roleAt K&L Gates we aim to be the firm that transforms information technology within the legal industry through the use of modern, advanced and sustainable technologies.As a key IT contact for the Perth office, you will interact closely with end users responding, diagnosing and troubleshooting problems...