IT Technician

2 weeks ago

Perth, Western Australia GHD Full time

At GHD, we don't just believe in the power of commitment, we live and breathe it every day
At GHD, our business is undertaking a digital transformation in its use of tools, processes, and technologies.

We are embracing cloud technologies and have significant new and existing projects underway across all regions in which GHD operates.


Working within IS, this position will see you involved in:

  • Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels.
  • Effective diagnosis and resolution of client issues to minimise recurrence.
  • Maintain professional, friendly and helpful interactions with clients at all times.
  • Accurately update and/or log all tasks/client requests in the ticketing system.
  • Effectively prioritise tasks to ensure service levels/deadlines are met.
  • Report identified risks to your manager in accordance with the GHD Risk Management Framework.
  • Escalation and communication of incidents to other relevant internal technology teams.
  • Work collaboratively with technology teams.
  • Maintain integrity and governance by adhering to standard service desk procedures and security protocols.

What you will bring to the team:

  • Knowledge of network cabling and TCP/IP networks, Active directory.
  • Experience in a helpdesk/desktop support role or similar.
  • Highly developed interpersonal skills and a passion for helping people.
  • Industry Certification (ie ITIL, MSCE) would be desirable.

Note - This position is based in Perth and will require you to travel between some of our regional offices as required.


GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility and productivity where GHD people can thrive, this supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office.


  • We respectfully ask that no agency resumes be presented at this stage. _
LI-LH1
LI-Remote

Come together and make a meaningful impact.
We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

Let's drive real change.

Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to empower all of our people to make a positive impact.

Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That's the

#PowerOfCommitment

Who we are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise.

We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It's what makes us different.

We are bound to our stated vision and determination to address humanity's most urgent needs:
to ensure water, energy and urbanisation are made sustainable for generations to come.

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