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Customer Service

2 months ago

Double Bay, Australia Intouch Recruitment Full time

**Customer Service / Showroom / Administration**

**Double Bay**
**Window Furnishings**
**Attractive Salary Package**

Our company has been operating for over two decades specialising in _**premium high-end **_residential window coverings. Operating from 2 sites (Double Bay and Balmain) supplying the CBD, Inner West and Eastern Suburbs.

We are offering a fabulous opportunity for an experienced Customer Service/Administrator to join our small friendly team in Double Bay.

**Duties and responsibilities**:

- Managing Customer service both in-store and via telephone
- Provide knowledgeable service to in-store customers with product demonstrations
- Managing and responding to leads and booking appointments
- Entering details for customer cards into our CRM system.
- Entering sales orders in MYOB and place the order with our suppliers
- Organise and arrange meetings with sales consultants to discuss if any concerns or questions about their orders.
- Liaise with all suppliers regarding any outstanding orders and queries making sure they get resolved
- Facilitating and tracking the after-sale service of our client’s orders including remakes,
- repairs or additional parts.
- Checking all supplier invoices and work with accounts for processing of payments.
- Follow up any disputes on all supplier invoices and make sure we receive credit/adjustment notes accordingly

**General Tasks**:

- Filing, archiving, opening and closing the showroom, ensuring the showroom is presentable and organised on a day to day basis, ensuring all displays are functional and organised
- Set Up the showroom for specific marketing campaigns
- Preparing weekly Sales / leads report for staff meetings.
- Preparing monthly Sales / leads report for the first Friday of the month just passed.
- Project management for special jobs where we receive plans from builders and architects
- Helping with any overflow of work when necessary and requested

**Requirements**:

- Exceptional customer service standards
- Excellent written and verbal communication skills
- Strong administration and computer skills
- Effective time management and organisation skills
- Ability to problem solve
- Ability to multitask and follow up
- Ability to work under mínimal supervision
- Microsoft Office skills - Excel

**Days/Time**:

- Monday to Friday 9.00am - 5.00pm

This is a very good opportunity to continue with your career and grow. We are offering an attractive salary package, friendly warm professional work environment, lots of variety in your day and we are close to public transport.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $78,000.00 per year

Application Question(s):

- What suburb do you live in?

**Experience**:

- Customer service: 3 years (preferred)

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