Library Customer Service Officer

2 weeks ago

Double Bay, Australia Woollahra Municipal Council Full time

**Reference Number**:
**S100-24-1102**

**Closing Date**:
**30-06-2024**

**Employment Type**:
**Permanent Full Time**
- **$72,383.56 to $86,355.98 per annum plus 11% superannuation****:

- **Permanent full-time, 35 hours per week with a three weekly RDO****:

- **Based at Woollahra Library at Double Bay***

***
**About the role**

***
Woollahra Libraries is seeking an enthusiastic Library Officer who is passionate about delivering exceptional customer service in our beautiful Libraries.

***
As a Library Customer Service Officer is a diverse and exciting role. You will work collaboratively in a friendly team environment to respond to customer enquiries, provide tech help, and support the Library Programs and Events team to deliver programs, including Children's storytimes.

***
**About you.**

***
You will be a library professional who demonstrates a high level of customer service and a can do attitude. Ideally you will have experience in a similar role and have had the opportunity to assist in the delivery of library programs. You will be confident with the use of a range of computer and technology systems so that you can provide customer assistance.

***
**Essential Criteria**

***

***:

- **Completion of a Library Technician Diploma from TAFE.****:

- **Demonstrated experience in library operations.****:

- **An enthusiastic and engaging approach to providing excellent customer service.****:

- **Well-developed oral and written communication skills.****:

- **Well-developed knowledge and skills in technology with the ability to assist customers in the use of such technology.****:

- **Demonstrated ability to work both as a team member and independently, with proven time management and organisational skills.****:

- **Demonstrated commitment to learning and continuous self-improvement as well as a positive approach to change, flexibility and adaptability in the work environment.****:

- **Current Working with Children Check.****:

- **Demonstrated understanding of and commitment to EEO and WHS principles.****:

- **Demonstrated ability to undertake the physical requirements of the position as outlined in section Seven (7) of the position description.***

***
**Desirable Criteria**

***

***:

- **Current C class driver’s licence.****:

- **Willingness to obtain a First Aid Certificate.****:

- **Experience in the delivery of Library events and programs.***

***
**How to Apply**

*****:

- **You will be asked to demonstrate how you meet each of the selection criteria. Applications that do not address the selection criteria may not be considered.****:

- **If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire.** ****:

- **For further information about the role, please contact Kerry Ann Prideaux, Customer Service Team Leader on 02 9391 7944 during business hours.***

***
**CLOSING DATE: 11:59PM on Sunday 30 June 2024**

***:

- Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers. As of 1st December 2021, new employees must be fully vaccinated (minimum two doses) with an approved COVID-19 vaccine and provide evidence seven days prior to commencement._

***:

- Should an applicant indicate that they wish to seek an exemption on medical or other grounds, they will need to provide evidence of their circumstances such as an accepted certified medical contraindication._

***:

- Woollahra Council is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion._

***:

- We are committed to reconciliation and strongly encourage all applicants, including, but not limited to, Aboriginal & Torres Strait Islander people, people with disabilities, people from culturally and linguistically diverse backgrounds, young people, mature aged workers, LGBTIQ and other minority groups to apply._

***:
*

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