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Customer Service Consultants

3 months ago

Mount Waverley, Australia DFP Recruitment Services Full time

**Job description**:
**Are you looking to join the healthcare industry?**

Our client, a leading diagnostics provider in the Health Care Industry is seeking a number of exceptional customer service agents to join their Mt Waverley team

**For you**:

- A commencing salary of $58,980 plus superannuation
- Structured, 6-week learning and development program to set you up for success
- Free, secure onsite parking for all employees
- Employee benefit scheme offering salary packaging options, discounted health insurance and gym memberships, banking and travel benefits
- Opportunity for flexible work arrangements based on performance after 3 months
- Recognition and Reward program, including awards and retail discounts
- Monthly events including birthday cakes, morning tea, Culture and Engagement activities, charity fundraisers, and team building
- State of the art building with inbuilt Micro Market, table tennis table, professional Nespresso coffee machine, and fruit deliveries

**Your responsibilities will incorporate**:

- Proactively respond to a range of enquiries from patients, carers, and customers
- Manage appointment bookings and requests
- Communication of private and sensitive information to stakeholders, ensuring accuracy in transferring information.
- Accurate record keeping with a focus on quality and accuracy of data
- Experience in a customer service and/or call centre environment
- Experience in the medical environment highly advantageous
- Professional written and verbal communication skills
- High-level problem-solving skills with detail focus
- Exceptional interpersonal skills with the ability to build strong working relationships.

**Please note you must be fully vaccinated to be considered for this role

Note: You may be required to provide evidence of your COVID-19 vaccination status.