Quality Assurance Analyst

2 months ago

Sydney, Australia Commonwealth Bank Full time

**_** Please note this is a 12-month secondment. _**

The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent business and customer outcomes.

Our **_Quality Assurance team _**is accountable for conducting Quality Assurance across multiple financial crime disciplines such as Anti-money laundering/Transaction Monitoring, Payments Sanctions Screening, Customer Sanctions Screening, Pep Screening, Enhanced Customer Due Diligence of High Risk customers, on-boarding, on-going due diligence and maintenance and Law Enforcement Agency Notices.

The Transaction Monitoring Quality Assurance is a team of dedicated professionals, we collaborate closely with RACO, financial crime compliance, and Business Aligned Risk teams across the group. It is a scale, growing operation that has extensive Transformation plans and focus within the organisation.

Our external stakeholders are AUSTRAC, ASO and Law Enforcement. We work together to detect, deter and disrupt financial crime.

**YOUR TEAM & PURPOSE**
- Correspondent Banking due diligence
- AML/CTF operations
- Sanctions Operations
- Government Agency Requests
- Customer Verification Screening

The Quality Assurance team is responsible for providing insights, support and guidance across a range of risk and compliance functions. This includes monitoring on compliance to obligations during customer interactions, providing high quality data insights, trends and timely feedback to the business to support risk mitigation and drive effective coaching conversations

**_As part of the Transaction Monitoring QA team _**, you will be reporting to the Manager, TM Quality Assurance and contributing to the day-to-day operations. The role will ensure the effective delivery of QA over our key processes, increasing governance and reporting and ensuring consistent high quality outputs.

**Do work that matters**
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people
- Maintain an operating rhythm with Operational teams to provide insights and trends as well as understand root cause of systemic quality issues.
- Champion Continuous Improvement (CI) culture within the team, and consistently look for new opportunities to further optimise and streamline existing processes that also contributes to improving our NPS by reducing customer breakpoints
- Ensure targets are met or exceeded on a daily basis by completing required number of quality assessments and maintaining adherence to schedule.
- Efficiently engage multiple stakeholders to provide evidence and data driven feedback. Where required, provide additional tailored guidance.

**We’re interested in hearing from people who have**
- **Risk Mindset **- All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- An understanding of the financial crime regulatory framework with knowledge of the AML/CTF, Sanctions and ABC risk environment
- Highly developed verbal and written communication skills with the ability to articulate trends and insights to a large range of stakeholders
- Continuous improvement (CI) mindset and the ability to utilise CI tools
- Highly motivated, good attention to detail and Excellent time management skills
- Technical skills in AML/CTF and Sanctions Operations.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/10/2024

  • Quality Assurance Analyst

    3 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Quality Assurance Analyst All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. - Max term - Parramatta - Hybrid working - 3 days in the office **How will I help?** As a Quality Assurance Analyst in the Financial Crime Quality Assurance and Enablement (QAE)...

  • Mid Quality Assurance Analyst

    7 months ago

    Sydney, Australia Switch Full time

    **Overview**: Switch is a platinum Sitecore Enterprise Solution Provider partner based in Sydney, NSW. We specialise in digital transformation and modernisation, helping businesses connect with their customers through intelligent design, implementation, support, and optimisation strategies. With a proven track record since 2005, we deliver industry-leading...

  • Quality Assurance Analyst

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Quality Assurance Analyst ** Please note this is a 12-month secondment.** The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of...

  • Data Quality Assurance Analyst

    3 days ago

    Sydney, New South Wales, Australia Stryker Full time

    Job DescriptionStryker is seeking a highly skilled Data Quality Assurance Analyst - JDE ERP Systems to join its Master Data Team. In this role, you will ensure the accuracy and integrity of Master Data across our global organization, utilizing your expertise in data management and governance frameworks. Your primary responsibilities will include implementing...

  • Quality Assurance

    6 months ago

    Sydney, Australia Talent International Full time

    australia sydney contract au$82 - au$87.50 per hour- Sydney CBD Fringe location (2 days per week work from home) - Duration: 6-month contract (Immediate start) - Day Rate: $700 + super per day A leading Entertainment organisation is currently seeking a detail-oriented Quality Analyst to join their team as part of a dynamic Business Transformation...

  • Assurance Analyst

    6 months ago

    Sydney, Australia Insignia Financial Full time

    Assurance Analyst - Be part of a team where everyone belongs, and individuality is celebrated - Melbourne or Sydney location - Permanent, full-time role **The difference you will make at Insignia Financial** This is a great opportunity to help maintain appropriate assurance across Insignia Financial by providing support to the team in the planning and...

  • Quality Assurance Analyst

    6 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Quality Assurance Analyst Our Software Engineering HUB is located on Australia's Gold Coast - the premier lifestyle location in Australia - is only a couple of hundred metres from one of the most iconic beaches in Australia and the world, Surfers Paradise. This is an Australian first, mixing lifestyle and engineering as a unique employee value proposition...

  • Quality Assurance Analyst

    6 months ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Quality Assurance and Calculations Lead

    6 months ago

    Sydney, Australia Great Southern Bank Full time

    **About the role** As Quality Assurance and Calculations Lead, you will establish a quality assurance framework for Great Southern Bank’s customer remediation activities that operates as a key control in our delivery process. This quality assurance framework will ensure that, for any given remediation, we have accurately identified impacted customers and...

  • Quality Assurance Expert for Banking Operations

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    At AMP, we're seeking a Quality Assurance Analyst to join our Business Risk & Financial Crime team. This role plays a crucial part in ensuring that banking processes and services meet established quality standards.About the RoleThis position involves identifying and addressing any issues or discrepancies through quality checking to ensure compliance,...

  • Testing Analyst

    3 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    We are seeking an experienced Testing Analyst to join our team at EBR, a world-class Fin-tech company with a dominant global presence.As a Testing Analyst, you will have the opportunity to work with a talented group of professionals in a supportive and professional work environment. You will enjoy a competitive salary package, including a salary range of...

  • Quality Assurance

    7 months ago

    Sydney, Australia Mable Full time

    **Key Accountabilities**: - Develop and manage a comprehensive quality assurance program that meets industry standards, and legislation and enhances customer satisfaction. - Design and deliver technical training modules for new hires and ongoing training for existing staff to ensure high competence in handling customer queries and issues. - Conduct regular...

  • Automation Quality Assurance Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Talenza Full time

    Explore a 6-month contract opportunity with extensions based on performance as a Quality Engineer at Talenza. This role is part of a multi-year program of work with a leading Australian brand, recognized globally for its products and services.The successful candidate will have a strong understanding of backend and frontend automation and testing,...

  • Lending Quality Assurance

    6 months ago

    Sydney, Australia Athena Mortgage Pty Ltd Full time

    Lending Quality Assurance & Control Analyst Meet Athena, the Home Loan Wrecker Athena Home Loans burst into the industry in 2019 to shake things up and change home loans for good. We're reimagining home loans and showing Australia there's a lender on their side. Home loans are all we do. We continue to rewrite the rules of home lending, creating tools,...

  • Project Assurance Analyst

    1 month ago

    Sydney, Australia Talenza Full time

    Project Assurance Analyst - EPMO $150k base + 15.4% super Project assurance and delivery Financial Services background highly recommended Location: Sydney CBD + WFH About the Role: As Project Assurance Analyst - EPMO, you will provide project control and assurance support ensuring consistent application of the policies, principles,...

  • Quality Assurance Point of Reference

    6 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Quality Assurance Point Of Reference **This is a 12 month secondment/contract** The **Chief Operations Office (COO)** is the strategic centre and engine room of the Group, focused on delivering efficient processes relating to the origination, production, validation and fulfilment of transactions and trades across the Group, alongside the delivery of...

  • Cyber Sec Assurance Analyst

    3 months ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 527462 **Work type**: full time **Location**: Sydney, NSW **Categories**: Information Technology, Analyst, Cyber - Employment Type: fixed term role until Dec 2025 as a Cyber Security Assurance Analyst within Cyber Security, UNSW IT - Starting Salary $110,073 plus generous superannuation - Location: UNSW Kensington Campus (Hybrid Working...

  • Quality Assurance Point of Reference

    6 months ago

    Sydney, Australia Commonwealth Bank Full time

    **This is a 12 month secondment/contract** The **_Chief Operations Office (COO) _**is the strategic centre and engine room of the Group, focused on delivering efficient processes relating to the origination, production, validation and fulfilment of transactions and trades across the Group, alongside the delivery of company-wide regulatory and remediation...

  • Quality Assurance Engineer Specialist

    4 weeks ago

    Sydney, New South Wales, Australia FinXL Full time

    FinXL is seeking an experienced Quality Assurance Engineer SpecialistTo lead the test automation strategy for a critical transformation program building new platform from the ground up using the latest cloud technologies.Your role will be to drive automation of complex testing processes across the platforms, designing and building an automated test framework...

  • Quality Assurance Manager

    7 months ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Asset Management- Contract or TemporaryGlobal financial services firm is seeking a Quality Assurance Manager for an initial 12 month contract. The sucessful applicant will join the Regulatory Change Projects team to support the delivery of risk and regulatory remediation programs. You will closely work with a team of experienced risk project...