IT Support Analyst

3 weeks ago


Parramatta, Australia William Buck NSW Full time

**Introduction**:
Tech & Innovation focused Accounting firm
Social and supportive team culture
Genuine career development opportunity

**So, this is William Buck**:
We’re Accountants, but we aren't boring

We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New Zealand.

We believe in ‘Changing Lives’ across everything we do - clients, colleagues, and community

We’ve got wonderful people, a caring and collaborative environment, flexible work arrangements, social events, international alliances, and big learning and career opportunities - and we are looking for people like you to join us

The Opportunity

We currently have a fantastic opportunity for an IT Support Analyst to join our Parramatta team. This is a fantastic opportunity for an experienced IT Support Analyst to join our growing IT Division, and support our Parramatta office.

We are looking for someone that is confident working autonomously as well as being an integral part of our collaborative and social team.

You will enjoy building relationships with internal and external stakeholders and aspire to become a key point of contact for the broader business.

To be successful in this role, you will not just be responsible for providing PC and network troubleshooting support but also focus on the customer service and user experience of our 250 users across our Sydney and Parramatta teams..

**Key responsibilities will include**:
Providing customer focused technical support to users
- Troubleshoot and resolving users IT issues, including escalating and liaising with third party vendors when required
- Creating and managing all new user accounts in Active Directory and various third party systems
- Installation and configuration of computer hardware, software, operating systems, networks, printers, scanners - and anything that comes across our desk
- Perform network and server maintenance and health check tasks
- Maintain documentation of systems, networks, and backups
- Provide training and demonstrations to internal stakeholders, if required

**Desired skills and Experience**:
2+ years experience in a similar role
Relevant tertiary qualifications such as Certificate IV in Information Technology or an IT degree
Excellent technical knowledge of desktop and network platforms, with working technical knowledge of current network protocols, operating systems, and standards (Microsoft Windows Desktop/Server/ Active Directory/O365)
Strong problem-solving skills and customer-service approach

**A few William Buck Benefits waiting on your arrival**:

- Hybrid Working Arrangements - Work from Home
- Salary Continuance Insurance for all employees
- Genuine career development opportunities
- Access to an In-house psychologist - for personal, professional or career coaching discussions
- Bi-Monthly Colleague Lunch
- Dress for your day
- Social Club events
- Personal Training, Yoga, Run Club and more



  • Parramatta, New South Wales, Australia Clicks IT Recruitment Full time

    Are you ready to take on a pivotal role in revolutionising the way this business utilises technology? Do you thrive in dynamic environments where your skills and experience can drive real change? If so, you'll want to be a part of this awesome project.About the Organisation:At the heart of the Project Management Office of this enterprise organisation the...


  • Parramatta, Australia Ventia Pty Limited Full time

    **Projects Support Analyst**: - Date: 29 Jun 2023- Location: Parramatta, NSW, AU, 2150- Company: VentiaUse your analysis skills and further develop your professional career while having a significant impact on future business performance. - Join one of the largest essential service providers in Australia and New Zealand. - Flexible working, time in the...


  • Parramatta, Australia Chandler Macleod Full time

    **Overview**: The SAP Migration Support Analyst is responsible for a mix of activities focused on SAP project delivery, data migration validation and reconciliation, as well as daily functional support within Land and Housing Corporation. This role requires the analyst to be adaptable across multiple SAP modules, with expertise in Procure to Pay process or...


  • Parramatta, New South Wales, Australia Chandler Macleod Full time

    Overview:The SAP Migration Support Analyst is responsible for a mix of activities focused on SAP project delivery, data migration validation and reconciliation, as well as daily functional support within Land and Housing Corporation.This role requires the analyst to be adaptable across multiple SAP modules, with expertise in Procure to Pay process or at...

  • Support Analyst

    2 months ago


    Parramatta, Australia Ashdown Consulting Full time

    $30 - $30.59 p/h + super - 12 month Contract - Parramatta **Support Analyst | 12 - Month Contract | $33.80 p/d incl. super** - $30 - $30.59 p/h + super - 12 month Contract - Parramatta **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • Support Analyst

    3 weeks ago


    Parramatta, Australia Ashdown Consulting Full time

    $30 - $30.59 p/h + super - 12 month Contract - Parramatta **Support Analyst | 12 - Month Contract | $33.80 p/d incl. super** - $30 - $30.59 p/h + super - 12 month Contract - Parramatta **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • Cx/ux Analyst

    1 week ago


    Parramatta, New South Wales, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking aCX/UX Analyst for an initial6 month contract based inParramatta/hybrid.This role will lead user and customer research to inform design work and to iterate existing experience artefacts such as personas or customer journeys.Key responsibilities for this role include:Support viable and sustainable product solutions from...

  • Cx/ux Analyst

    3 weeks ago


    Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking a **CX/UX Analyst** for an initial **6 month** contract based in **Parramatta/hybrid**. This role will lead user and customer research to inform design work and to iterate existing experience artefacts such as personas or customer journeys. **Key responsibilities for this role include**: - Support viable and...

  • IT Support Analyst

    2 months ago


    Parramatta, Australia William Buck NSW Full time

    **Introduction**: Tech & Innovation focused Accounting firm Social and supportive team culture Genuine career development opportunity **So, this is William Buck**: We’re Accountants, but we aren't boring! We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New...


  • Parramatta, Australia NSW Government -Education and Skills Reform Full time

    **Opportunity to make a difference at the Department of Education**: - **Temporary Full Time until January 2026**: - **Based in Parramatta with hybrid and flexible work options**: - **Remuneration of $93,295 to $102,941 plus super and leave loading** **About the role** The role will work closely with IT Transformation project manager/s and provides day...


  • Parramatta, Australia NSW Government -Education and Skills Reform Full time

    **Opportunity to make a difference at the Department of Education**: - **Temporary Full Time until January 2026**: - **Based in Parramatta with hybrid and flexible work options**: - **Remuneration of $93,295 to $102,941 plus super and leave loading** **About the role** The role will work closely with IT Transformation project manager/s and provides day...


  • Parramatta, New South Wales, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking aData Governance Analyst for a6 month contract based in Parramatta/hybrid role.This role requires an understanding of data management, business processes, and how technology can be used to support data collection and reporting. This role works across multiple stakeholders to deliver a robust, customer-centric...

  • IT Support Analyst

    2 weeks ago


    Parramatta, Australia Newpath Recruitment Pty Ltd Full time

    Excellent culture and a caring and collaborative environment - Flexible working arrangements and great remuneration being offered - Genuine progression opportunities with an established brand Our client is not your traditional accountant! They aren't boring, they know you have a life and want you to live it. They also live in the real world and realise you...


  • Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking a **Data Governance Analyst** for a **6 month** contract based in Parramatta/hybrid role. This role requires an understanding of data management, business processes, and how technology can be used to support data collection and reporting. This role works across multiple stakeholders to deliver a robust,...

  • HRis Support Analyst

    3 weeks ago


    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve, no matter where they are at in their life. We are **bold, imaginative, respectful, and compassionate.** In this fixed term 12-month contract position you will be...


  • Parramatta, New South Wales, Australia Link Group Full time

    OverviewTechnology and Innovation is responsible for ensuring the effective and efficient operational delivery of technology services across Link Group's business units.The role will also require adherence to Link Group's implementation of the ITIL framework, development methodologies and processes to improve business outcomes from the development teams....


  • Parramatta, Australia Ashdown Consulting Full time

    $400-$478/day + Super - 14-month contract until May 2024 - Parramatta location **Network Support Analyst | 14-month contract | $530/day incl. Super** - $400-$478/day + Super - 14-month contract until May 2024 - Parramatta location **About the company** This NSW government agency works to advance the well-being of the community by providing world-class...

  • Systems Analyst

    3 weeks ago


    Parramatta, Australia Ventia Pty Limited Full time

    **Systems Analyst**: - Date: 7 Aug 2023- Location: Parramatta, NSW, AU, 2150- Company: Ventia**What’s on offer**: - Attractive salary package with access to employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts and more. - Hybrid working arrangements, split between remote working and our bright...


  • Parramatta, New South Wales, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve, no matter where they are at in their life.We are bold, imaginative, respectful, and compassionate.In this fixed term 12-month contract position you will be supporting...


  • Parramatta, New South Wales, Australia W Solutions Full time

    Growing company on the rise with career progression and training Excellent leader to work with and learn from Opportunity to make the role your own and utilise your app support expOur client is a growing Software company focusing within the Healthcare sector looking for an Application Support Analyst to join their team.This is a newly created permanent role...