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Technical Analyst

8 months ago

Melbourne, Australia Link Group Full time

**Overview**

Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Development and Test team members throughout the System Development Life Cycle.

**Key Accountabilities and Main Responsibilities**
- Liaise with key Business Stakeholders to provide expertise, and to seek clarification on, Business Requirements.
- Investigate, gather and document requirements for enhancements to Systems
- Provide specialist expertise on a specification design criteria to developers and test analysts for all supported Systems.
- Arrange and chair Business and Technical meetings, where required, to facilitate technical solution outcomes.
- Complete Business Requirements, Functional Specifications and/or Technical Specifications.
- Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams.
- Perform peer review and sign-off of business and technical SDLC deliverables for other team members.
- Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
- Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.
- Assist with escalated Production Support issues and conduct root cause analysis.
- Investigate and consult on pragmatic alternatives for short, medium and long term solutions to a problem.
- Provide Technical Specification effort estimates.
- Complete Traceability and/or data mapping matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
- Be proactive in identifying and implementing improvements to processes and procedures within the team and greater IT group.
- Manage and balance client and stakeholder expectations and report and escalate where needed.
- Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
- Logging and accessing technical solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.
- Where required act as a mentor for more junior technical analysts, including developing and delivering training (Intermediate and Senior levels).
- Act as a technical or team lead as required (Senior level).
- SQL query writing to support analysis tasks (Senior level).

**Experience & Personal Attributes**
- 2+ Years IT, Business domain or Technical Analysis experience (Associate level).
- 3+ Years of demonstrable competency as Technical Analyst or equivalent role (Intermediate level).
- 10+ Years of demonstrable high competency as Technical Analyst or equivalent role with at least two years in a technical lead role (Senior level).
- Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
- Knowledge of Link Group’s supported IT systems is highly desirable.
- Knowledge of Link Group IT’s software development cycles.
- Working knowledge of MS office products.
- Adaptability to working hours in order to meet business needs.
- Excellent verbal and written communication skills.
- Experience working in an outsourced or offshored environment.
- Tertiary Qualifications in IT or a related field highly desirable.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and